Coordinator, Sales Operations & Education - North America

LVMH Perfumes & Cosmetics is a global skincare brand within the LVMH Group, headquartered in New York City. They are seeking a dynamic Sales Operations & Education Coordinator to support field sell-out performance, sales excellence, and education delivery within the North America Retail Sales & Education team.

Responsibilities

• Support the Senior Director in monitoring and reporting on field sell-out performance across assigned retail doors and key accounts
• Maintain and update sales tools, weekly and monthly sales reports, KPI dashboards, and performance trackers to key stakeholders
• Assist in identifying sales trends, opportunities, and presenting findings to the wider team
• Coordinate with internal teams to ensure accurate sell-through data, stock visibility, and replenishment requests
• Support the preparation of business reviews, presentations, and commercial meeting materials
• Assist in the planning and coordination of training and education programs for our Field Sales & Account Executives, and retailers’ beauty advisors
• Support the development and distribution of education materials, product training decks, and selling tools in alignment with brand guidelines
• Support Retail Education team to schedule and confirm training sessions, virtual learning modules, and masterclasses
• Track training attendance, completion rates, and education outcomes, reporting insights back to the Retail Education Senior Manager
• Stay current on product knowledge, brand campaigns, and industry trends to support best-in-class education delivery
• Assist in sourcing and briefing event materials, testers, sampling kits, and point-of-sale (POS) assets in collaboration with the marketing and visual merchandising teams
• Work with Retail Sales Managers to confirm event logistics, staffing, and on-counter requirements
• Manage event trackers, timelines, and post-event reporting including sell-out results and qualitative feedback
• Serve as a central point of coordination for the Field Sales & Education team, managing communications between internal departments and external retail partners (when needed)
• Manage team meeting scheduling and logistics including preparation of agendas and minutes
• Process purchase orders and invoices in a timely and accurate manner
• Support onboarding administration for new field team members and freelance selling specialists
• Coordinate internal and external sales meetings and conferences

Skills

• 1-4+ Years of Experience in field sales, retail education, or consumer activation within the luxury beauty, cosmetics, fashion, or retail sector
• Bachelor's degree or equivalent in Business, Marketing, Communications, or a related field
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously
• Excellent written and verbal communication skills; confident liaising at all levels
• Commercial Acumen – understands sell-out dynamics, KPIs, and the drivers of retail performance
• Brand Stewardship – upholds and communicates the brand's luxury positioning in every interaction
• Collaboration & Influence – builds positive relationships with cross-functional teams
• Execution Excellence – delivers work to a consistently high standard, on time and with precision
• Curiosity & Growth Mindset – actively seeks to learn, grow, and contribute beyond the boundaries of the role
• Agility – adapts quickly to shifting priorities in a dynamic, fast-paced environment
• Team player who thrives in a collaborative, high-performance environment
• Genuinely passionate for luxury beauty, skincare, cosmetics, and/or fragrance
• Commercially minded with a strong attention to detail and a proactive, solutions-focused attitude
• Proficient in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP), PowerPoint, and Outlook
• Proficient in leveraging AI tools to enhance productivity and operational efficiency

Benefits

• Fresh and LVMH Sponsored Trainings and Workshops for Personal and Professional Development
• Opportunities for networking and building relationships with LVMH Community and Network
• Opportunities to join internal communities: DEIB Council, Sustainability Champions, LVMH Employee Resource Groups
• Free professional consultation, referrals and counseling through the Employee Assistance Program (EAP)
• Free 24/7 confidential mental health support
• Flexible paid time off policy inclusive of Summer Fridays
• Fertility Services, Maternity and Newborn Support, Adoption and Surrogacy Assistance, including cryopreservation when part of fertility treatment
• Paid Parental Leave (Inclusive of Maternity, Paternity, Adoption, Surrogacy) at eligibility
• Travel & lodging for those who can’t access care
• Back-up dependent Care and Tutoring
• Fresh In-Store Discounts and Gratis
• LVMH Group Friends and Family Sales across all divisions within LVMH: Wines and Spirits, Watches and Jewelry, Perfumes and Cosmetics, Fashion and Leather Goods, etc.
• Pre-Tax Commuter Benefits through Wage Works
• Additional Health Club Discounts, Sporting/Entertainment Ticket Discounts, Insurance Discounts (Pet, renters, home)
• Medical, dental and vision
• 401k with Company Match + Additional Employer Contribution at eligibility

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