IT Help Desk Coordinator

Avant is a high growth financial technology company dedicated to lowering the barriers of borrowing for all consumers. The IT Help Desk Coordinator will serve as the initial point of contact for IT support inquiries, manage hardware and software issues, and maintain support-related policies and procedures.

Responsibilities

• Serve as the initial point of contact for IT support inquiries via Jira and internal communication channels
• Install, configure, and troubleshoot hardware and software issues
• Develop, document, and maintain support-related policies and procedures
• Manage asset tagging and maintain accurate records in inventory management software
• Perform imaging and re-imaging of laptops and desktop systems
• Provide user access management, including provisioning and deprovisioning of accounts across various systems and applications
• Execute additional IT support tasks and projects as assigned by management
• Flexibility to accommodate varying schedules, including the availability to work overtime as required

Skills

• Minimum of one year hands-on technical support experience
• Basic understanding of networking principles
• Excellent communication and interpersonal skills
• Proven ability to work independently without direct supervision
• Physical capability to lift and carry equipment weighing up to 50 lbs
• Experience with Identity and Access Management (IAM) tools
• Extensive experience troubleshooting hardware and software
• Proficiency with both Windows and MacOS operating systems
• Familiarity with IT inventory management practices and organizational methods
• Prior experience with Google Admin and GSuite application administration preferred

Benefits

• Choice of great Medical, Dental, and Vision Insurance Plan options
• 401(k) match
• Flexible Time Off
• Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person)
• Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program
• Lunch Allowance (Fooda) and In-office Snacks
• Summer Fridays
• Fun In-Office and Virtual Social Events
• *And who doesn’t love the swag*

Company Overview

Company H1B Sponsorship