[Remote] Customer Care Advocate

Note: The job is a remote job and is open to candidates in USA. MetLife is one of the world’s leading financial services companies, providing insurance and employee benefits. They are seeking a Customer Care Advocate to join their Global Customer Solutions and Operations team, focusing on delivering exceptional customer service and support.

Responsibilities

• Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
• Live within a commutable distance to a MetLife Office
• Complete training in-office for a designated period of time. No PTO can be taken during the training period. Must adhere to strict start/end times. Position will move to virtual after successful completion of training
• Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc
• Work required shift during hours of operation between 8:00am – 11:00pm ET, Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process
• Consistently meet or exceed key performance indicators

Skills

• Strong computer/keyboard skills
• Ability to navigate between multiple computer systems and applications simultaneously
• Quickly grasp information and efficiently solve verbal challenges with strategic thinking
• Ability to adapt to new technologies
• Communicate complex verbal and written concepts with ease
• Strong ability to multitask, navigate business procedures and problem solve
• Pay close attention to details, and account for details that may be overlooked
• Ability to prioritize and manage time effectively
• Demonstrate empathy and active listening to others
• A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
• Higher education or professional certification
• Insurance or financial service industry experience
• Prior call center experience
• High School Diploma or GED

Benefits

• Paid training
• Comprehensive benefits
• Paid time off
• Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families.
• We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
• We also provide company-paid life insurance and legal services
• A retirement pension funded entirely by MetLife and 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP) and digital mental health programs
• Parental leave
• Paid holidays
• Volunteer time off
• Tuition assistance

Company Overview