[Remote] Ad Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. Fetch is a company that operates in the digital marketing space, focusing on brand campaign execution within their partner ecosystem. The Ad Operations Coordinator will play a key role in managing campaign workflows, collaborating with cross-functional teams, and continuously improving operational processes to support growth.

Responsibilities

• Own end‑to‑end execution of brand campaigns, ensuring accuracy, timeliness, and adherence to Fetch standards
• Configure campaigns, partner assets, and product catalogs to ensure a seamless user experience
• Manage multiple concurrent workstreams, balancing priorities across internal teams and client timelines
• Partner closely with Account Managers to support client goals and optimize campaign performance
• Translate promotion specifications into clear, actionable inputs for technical and operational teams
• Track progress against milestones and deadlines, proactively communicating risks, blockers, and updates
• Identify opportunities to improve processes, tooling, and documentation as Fetch scales
• Experiment with AI tools, automation, and new workflows to improve efficiency, accuracy, and scalability of Ad Operations processes
• Act as a subject‑matter expert on 'How Fetch Works,' advising internal teams on the best solutions for partner and product initiatives
• Contribute to cross‑functional projects that enhance partner experience, user experience, and internal efficiency

Skills

• Bachelor's degree or equivalent practical experience
• 1+ years of experience in operations, client support, project coordination, campaign operations, or a related role
• Proficiency in Excel or Google Sheets, including comfort working with large datasets
• Excellent written, verbal, and time-management skills, with the ability to communicate clearly across different audiences
• Highly organized and detail-oriented, with the ability to manage multiple concurrent workstreams
• Ability to work effectively in a fast-paced, scaling environment with tight timelines and operational complexity
• Strong ownership mindset, with accountability for end-to-end execution and outcomes
• Partner and customer-oriented approach, with the ability to balance business objectives, platform standards, and user experience
• Experience supporting client-facing teams or managing external deliverables
• Experience translating business requirements into technical or operational inputs
• Familiarity with marketplace, ad tech, promotions, rewards, or consumer app environments
• Experience identifying and improving operational processes, tooling, or documentation
• Systems-thinking mindset, with the ability to bring structure to ambiguous or evolving processes
• Comfort influencing and aligning cross-functional partners without direct authority
• Data-curious approach, with the ability to use analysis to identify issues, assess tradeoffs, and inform decisions
• Experience using AI tools, automation, or scripting to streamline workflows, improve accuracy, or reduce manual effort

Benefits

• Base, equity, and benefits

Company Overview