Virtual Business Banking Officer-Hybrid

Logix Federal Credit Union is a company that values employee success and client relationships. The Virtual Business Banking Officer is responsible for deepening client relationships and acquiring new business banking clients through effective communication and analysis of their needs.

Responsibilities

• Manages an existing portfolio and develops relationships with new and existing business members, brokers, and other internal virtual referral sources for the purpose of increasing loan business
• Evaluates business member needs and offers the appropriate Credit Union products
• Develops relationships with new and existing business members, brokers, and other referral sources for the purpose of increasing loan business that come through the virtual sales channel
• Achieves annual deposit, Treasury Management and loan origination goals as established by Business Banking Sales Manager
• Analyzes bank statement to identify a prospective business member’s needs to effectively recommend products and services
• Cross-sells and refers other CU products as appropriate and introduces new borrowers to the Branch Sales Manager of the retail branch most convenient to the business member’s business address for establishment to provide cross selling opportunity of LFCU products and services
• Responds to inquiries from various channels including but not limited to Synapsys Service Events, e-mail, phone, etc
• Helps members, co-workers, and internal customers with establishing and maintaining business accounts and services including completion of risk assessment and all required documentation
• Researches and processes complex business accounts and services transactions and corrections; resolves errors and makes corrections on accounts as necessary
• Learns and maintains a thorough working knowledge and ensures adherence to all new and existing regulatory compliance, Credit Union policies and procedures, operation and program changes
• Attends and participates in meetings with both internal and external team members as required
• Consistently provides “wow” level service to internal and external customers
• Consistently demonstrates effective and appropriate verbal and written communication skills
• Ensures all files and data input meet operational, compliance and regulatory guidelines
• Prepares all necessary correspondence including all business services documentation, disclosures, member correspondence, etc. if necessary
• Monitors individual pipeline of applications that are placed into processing while preparing and providing production and status reports and documents as required or requested by the Business Banking Services, Manager or the Vice President of Commercial Lending and Business Services
• Provides ad-hoc status written and/or verbal status reports on member interactions and overall deposit and lending pipeline of applications
• Assists with the evaluation of current application procedures and workflow changes and with the implementation of those changes as requested
• Assists borrowers with problems or questions regarding lending services
• Establishes a close working relationship with loan processors, underwriters and Business Services team members to ensure efficient flow of applications and member service
• Stays informed of competitor programs as well as external market trends relating to deposit and lending products and services
• May attend public functions involving professional organizations and associations to promote Business Banking suite of products and services
• Participates in promotions, activities and other campaigns as requested
• Other duties as assigned

Skills

• Bachelor's degree in Business or related field is preferred
• 0 - 2 years of business lending experience in a similar capacity
• Self-starter who adapts well to a changing work environment
• Displays high level of flexibility and adaptability to support changing demands associated with job function
• Effective sales/marketing and customer services techniques along with excellent writing and presentation skills
• A thorough understanding of cash management products
• Attention to detail and organization
• Ability to actively listen, speak effectively and prioritize competing demands
• Ability to manage and maintain an effective and efficient workflow
• Working knowledge of the Microsoft suite of office products including but to limited to Excel, Outlook, Word, One and Teams

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