Disbursement Associate
Foresters Financial is a company that focuses on providing financial services, and they are seeking a Disbursement Associate to manage disbursement processes. The role involves analyzing and processing disbursements, handling title changes, and responding to member inquiries to ensure customer satisfaction.
Responsibilities
- Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request
- Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations
- Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000
- Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax)
- Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis
- Set up loan repayments, investigate and calculate loan audits
- Prepare new specification pages and makes any rider adjustments on partial surrenders
- Apply external rollover monies to certificates, notify member and verify tax source of funds
- Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request
- Process monthly dividend run and reminder notices
- Assist and support other team members as required during vacation, absences and peak workload periods
- Achieve or improve on established SLA‘s while identify opportunities for process improvements
- Answer inbound service related calls regarding all aspects of processing business with Foresters
- Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions
- Assist other teams within Operations as needed
- Assist with user acceptance testing and projects when required
- Quality review and provide constructive feedback
Skills
- Related experience with knowledge of relevant state/provincial legislation
- Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel
- Excellent written and verbal communications skills
- Strong organization skills and flexible to demanding workload
- Knowledge of Foresters products
- Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy
- Demonstrated strong customer service focus within a team environment
- Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays
- Knowledge of Vantage system an asset
- Participation in LOMA or other self development
Benefits
- Discretionary variable incentive plan
Company Overview