[Remote] Account Manager

Note: The job is a remote job and is open to candidates in USA. Health & Wellness Partners, LLC (HWP) is a medical and scientific communications agency that collaborates with life science industry stakeholders. They are seeking an Account Manager to work collaboratively with clients and internal stakeholders to ensure the successful planning and execution of programs and the development of quality, enduring educational initiatives.

Responsibilities

• Support client relationships across projects through an understanding of the strategy
• Liaise between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements/reviews, schedules, cost, and meeting plans are communicated
• Interact directly with clients, preparing and sending reports, projects to review, responding to questions, and mitigating concerns
• Develop relationships with key KOL associates, assistants, and advisors
• Communicate clearly back and forth with the Account Team Director/Lead to anticipate and overcome challenges with clients
• Identify meeting materials requirements and ensure complete and timely arrival
• Execute and supervise the complete and accurate Audience Accumulation process
• Assure complete and satisfactory execution of post-program activities and program close-out
• Support enduring material development
• Collaborate with Meetings & Events team when planning live & virtual events
• Monitor task completion status to identify at-risk project tasks

Skills

• 1-3 years of account/project management experience
• Proficiency in Microsoft® Office (Word, Excel, PowerPoint)
• Previous direct experience in medical communications or a medical advertising agency, or transferable experience
• Familiarity with Project Management platforms, especially Adobe Workfront
• A strong commitment to exceeding client expectations
• A well-developed customer service mindset
• Excellent organizational and problem-solving skills
• The ability to work independently and prioritize tasks effectively
• Strong communication skills

Benefits

• Immediate eligibility for all benefits, including medical, dental, vision, group term life, short-term and long-term disability
• Benefits100% company paid
• 401k plan employer matching contributions
• Eligibility for company sponsored incentive plans
• Generous PTO, including a week off in December for the holidays
• Paid volunteer time off
• Tuition reimbursement
• On-site gym and other employee wellness initiatives
• Employee Assistance Program
• Comp pay or comp time for onsite weekend work
• Availability of cell-phone stipends, based on business need
• Leadership development training program and other career development programs
• Remote and hybrid work schedule options
• Office locations in Upper Saddle River NJ (HQ), Red Bank NJ, and San Diego CA

Company Overview