Business Configuration Analyst

Medavie Health Services is a national health solutions partner dedicated to improving the wellbeing of Canadians. As a Business Configuration Analyst, you will collaborate with key business areas to design benefit packages and manage their configuration within claims processing systems.

Responsibilities

• Analyse benefit package requirements
• Provide feedback to stakeholders regarding feasibility and requirements for benefit configuration
• Enter benefit data on claims processing systems according to approved benefit structure
• Set up new policies and revise existing policies, on applicable administrative systems
• Perform of all activities related to the onboarding of new groups, within established accuracy and efficiency performance targets; while working with multiple teams
• Analyze & respond to general and complex inquiries from members, internal/external stakeholders including brokers in a timely manner
• Maintain and update workflow/tools with appropriate documentation
• Adhere to and interpret business processes in a timely manner
• Act as key contact for the to support daily decisions and to provide recommendations for operational efficiencies
• Troubleshoot all inquiries relating to Administration service issues
• Demonstrate exceptional customer service

Skills

• You have a post-secondary diploma or degree in business, computer science or related field; and/or equivalent experience (1-3 years)
• Experience in group benefits would be considered a strong asset
• You have been successful in previous roles as Business Analyst or Data Analyst, Data management, Query writing and optimization
• You have experience with Discoverer, SQL, data analysis, PowerBI
• You are a problem-solving master; you understand client needs and learn quickly how to get the best results
• You are detailed oriented person, you like the little details with the big picture in mind
• You are a good communicator – you are a clear, concise, and friendly but know how to communicate to different audiences such as clients, members and internal stakeholders
• You are customer oriented, innovative. You lead with ‘positivity;' you are here to help
• You are accountable for your work and our client's experience
• You provide excellent customer service
• You are positive, collaborative and open to new ways of doing things
• You enjoy learning and sharing your knowledge

Benefits

• A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
• A flexible work environment that supports work–life balance
• Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
• A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
• Payments under these programs are discretionary and subject to both individual and organizational results

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