[Remote] AI & Automation Operations Support Analyst
Note: The job is a remote job and is open to candidates in USA. Postmedia Network Inc. is a Canadian news media company representing over 110 brands across various platforms. The AI & Automation Operations Support Analyst role focuses on the development, maintenance, and optimization of automation and AI-enabled workflows, providing hands-on assistance with building workflows and supporting integrations.
Responsibilities
- Assist in monitoring the health and performance of automation workflows
- Help maintain configurations, credentials, and integrations across n8n and Microsoft Copilot
- Support environment management tasks such as updating test environments, migrating workflows, and handling basic versioning steps
- Document workflow deployment steps and operational processes
- Build and modify workflows following established architecture and coding standards
- Apply naming conventions, error handling patterns, and retry logic as trained
- Support optimization efforts by identifying simple improvements
- Participate in workflow reviews for low to moderate complexity automations
- Implement AI-assisted workflow steps (e.g., structured prompts, enrichment steps) with senior guidance
- Follow defined criteria to select the appropriate automation environment (n8n, Power Automate, Copilot Studio)
- Help maintain reusable components and workflow templates
- Follow documented security practices for credentials and API access
- Assist in applying guardrails such as input validation, prompt hygiene, and rate-limit controls
- Participate in basic checks for anomalous workflow execution
- Monitor dashboards and report workflow failures or unusual patterns
- Log incidents and support root-cause analysis efforts led by senior members
- Contribute to updating documentation that improves reliability and maintainability
- Work with Operations, Dev, Security, Data, and Business teams to gather requirements and clarify workflow needs
- Support internal users by explaining workflow functionality or helping them run simple automations
- Join standups, planning sessions, and design discussions as a supporting contributor
Skills
- Experience (1–3 years) with automation tools such as n8n, Copilot, Power Automate
- Basic workflow engineering abilities, including working with APIs, webhooks, and SaaS integrations
- Familiarity with Microsoft 365 (Teams, SharePoint, Outlook) and identity fundamentals
- Basic knowledge of AI platforms (Copilot, GPT, Gemini) and prompt‑based steps
- Comfort working with JSON, API calls, tokens, and basic logging
- Eagerness to learn automation architecture and AI‑driven workflow concepts
- Strong attention to detail and consistency in following standards
- Ability to communicate clearly with both technical and non‑technical stakeholders
- Comfortable documenting processes and maintaining organized workflows
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