Programmer Analyst I

Tessera is a national leader in creating meaningful employment opportunities for individuals with disabilities and veterans. As a Programmer Analyst I, you will support the development, administration, maintenance, and continuous improvement of enterprise business systems across multiple divisions, providing technical support and user assistance.

Responsibilities

• Develops a comprehensive understanding of the organization’s enterprise business systems, gaining proficiency in both system functionality and underlying code to effectively support, maintain, and enhance applications
• Performs system maintenance, supports module implementation, and develops application customizations to meet business needs
• Supports all phases of software module implementation, including research and development, requirements gathering, use case development, systems analysis, planning, testing, and execution
• Performs data-related activities including data manipulation, import/export, and field mapping to support system configuration and integration
• Writes SQL queries, scripts, and develops reports to support system functionality, analytics, and business decision-making
• Applies knowledge of application development, system maintenance, customization, and database management to design and implement solutions within the organization’s business systems platform
• Utilizes built-in tools and external technologies—such as Microsoft SQL Server Management Studio, BIRT, and Microsoft Power BI—to enhance system usability, optimize performance, and fully leverage platform capabilities
• Leverages innovative thinking and data management practices to identify and implement process improvements that drive operational efficiency, business growth, and improved user experience
• Designs, develops, tests, and deploys Robotic Process Automation (RPA) solutions using platforms such as UiPath or similar tools to automate and streamline business processes
• Develops, implements, and delivers training programs tailored to specific software modules, system functionalities, and user needs
• Provides end-user support and troubleshooting to ensure effective system adoption and ongoing operational success
• Collaborates with software vendors, technical consultants, site managers, and executive stakeholders, requiring strong communication and relationship management skills
• Adheres to established quality assurance methods and procedures to ensure applications, systems, and deliverables meet defined quality standards and customer requirements
• Evaluates industry best practices and develops an understanding of the relationships between business operations, enterprise systems, and network processes to support continuous improvement
• Demonstrates strong customer service skills, with the ability to understand, anticipate, and effectively respond to the diverse needs of users and stakeholders
• Ability to work both independently and in a team-oriented, collaborative environment
• All Other Duties as Assigned

Skills

• Bachelor's degree in Computer Science or related field is required
• 0 - 3 years of previous increasingly responsible experience with Computerized Maintenance Management System or Enterprise Resource Planning software is required
• Must have strong Business Systems skills
• Must have strong communication skills
• Must be results oriented, a forward thinker, and have a strong problem-solving ability
• Ability to efficiently and effectively manage workflow and processes in a fast paced, changing environment
• A valid state driver's license is required with the ability to obtain and maintain coverage by Tessera's insurance
• Access to a federal military installation requires a REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, in accordance with the REAL ID Act
• Must be able to obtain and maintain applicable security clearances and installation access
• A background check and E-Verify will be conducted for this position

Benefits

• Medical, Dental, Vision, Life & Short-Term Disability Insurance
• Elective 401(k) retirement plan with a 3% employer discretionary contribution after 90-days of employment
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation, paid sick leave
• Potential shared earning bonus
• Tuition assistance is available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

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