Customer Success Manager - U.S.

US - Customer Success Manager About Teton Teton is building the foundational data layer for the point of care, using real-time, multimodal AI to generate a digital twin of the patient and care environment. Our proprietary computer-vision system enables staff to automate documentation, proactively manage resident acuity, and streamline workflows across entire facilities. Our platform delivers unprecedented access to real-time data insights, empowering healthcare providers with actionable intelligence to enhance decision-making and elevate care delivery. The Role As Teton's West Coast/Central Customer Success Manager, you'll own a book of business across senior living operators in the western and central U.S.- guiding them from go-live through long-term adoption and value realization. You'll be part of a team that collaborates with all levels of the Senior Living portfolio. You are the main champion at the community level: translating Teton's AI capabilities into operational wins, surfacing risk before it becomes churn, and ensuring every community in your portfolio sees measurable impact on resident safety, staff workflows, and clinical outcomes. This is a high-ownership role. You'll run onboarding, facilitate training, drive product adoption at the community level, partner closely with Account Management on account health signals, work with Product to channel client feedback, and serve as the voice of your customers back into Teton. This role reports to the US Director of Customer Success.

Key Responsibilities

In this role you will lead and oversee:

• Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts
• Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one
• Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff)
• Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct
• Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution
• Account health scoring and adoption reporting through HubSpot
• On-site presence across your book (~25% travel) for go-lives, training and high-stakes account moments

What We’re Looking For

• Minimum Qualifications:
• 4+ years in Customer Success or a comparable post-sale, non-quota-carrying role at a B2B healthcare technology company
• Proven track record managing a portfolio of enterprise or mid-market accounts with measurable adoption and retention outcomes
• Experience supporting senior living, post-acute, or long-term care operators — or comparable healthcare provider environments
• Data-fluent: can interpret usage analytics and tie product engagement to operator outcomes
• Excellent written communication — concise, structured, and operator-ready
• Mindset:
• You love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality
• Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way
• You thrive in rapid iteration and don't need a finished process to do great work
• Genuinely curious about AI, computer vision, and how emerging technology actually lands in healthcare settings
• You want to do the best work of your career at a company that's genuinely changing how care gets delivered
• You want your work to make a real impact and look back in five years knowing you were part of building something that mattered
• Time Zone/location: Fully remote, based on the West Coast (PST preferred; MST/CST considered) ~25% travel across your book of business
• Preferred Qualifications:
• Experience launching or scaling a SaaS product with senior living operators or within healthcare
• Familiarity with HubSpot, Notion, and modern CS tooling
• Prior experience at a Series A–C healthcare technology startup

What We Offer

• Competitive Salary and participation in our warrant program.
• Work with state-of-the-art technology in a pioneering field.
• A vibrant, learning-focused work environment.
• 401(k) plan, paid time off, health insurance.
• A vibrant, learning-focused work environment.

What It’s Like Working at Teton We’re a growing team of extremely hard-working and talented people. The learning curves are steep, and expanding your skill set is not just encouraged — it’s expected. It’s a hands-on environment where you’ll be challenged, supported, and constantly learning. We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride and not just a job – jump on board 😊 Apply To This Job