Crisis Intervention Support Specialist

CSSNV BACKGROUND CSSNV was established as an outreach program of the University of Nevada, Reno in 1966 in response to the high rate of suicide in Nevada. Over the years, the Center has continued to grow and evolve in response to community needs. We now address other crisis situations such as sexual assault, domestic violence, substance abuse and child/elder abuse or neglect to mention just a few. JOB DESCRIPTION POSITION SUMMARY: We are looking for candidates passionate about helping others. The Crisis Intervention Support Specialist provides 24/7/365 phone and text-based regarding crisis/suicide prevention, child/elder abuse and neglect, and health, welfare, and human and social services referral services. CLASSIFICATION: Full-time – Non-Exempt COMPENSATION: $21/hour for graveyard – plus benefits, $20/hour for day and swing – plus benefits HOURS OF WORK: Graveyard 12am-8:30am, Day-shift 8am-4:30pm, Swing-shift 4pm-12:30am NOTE: If in the Reno/Sparks, NV area in-office opportunities are available, otherwise remote-friendly opportunities are available for Nevada residents. Remote employees are expected to maintain a safe room or area that is designated for the performance of official duties that is secure, quiet, confidential, and an appropriate work environment free from interruptions. ESSENTIAL DUTIES & QUALIFICATIONS

• Answers Crisis Center lines and text messages, using the principles of active listening and de-escalation (based on Crisis Center protocols) to assess issues such as high-lethality suicidal callers, sexual assault, child abuse reports, elder abuse reports, substance abuse, information and referral resources and a variety of other issues.
• Passion for Crisis Support Services of Nevada’s mission of crisis and suicide intervention and delivering compassionate assistance for those in need.
• Prior experience in call center, crisis hotline, or information and referral service and/or two years of college in a related field a plus.
• Ability to type and talk at the same time in a fast-paced environment.
• New employees must successfully complete 73 hours of training to include role-plays, crisis intervention, suicide, child/elder abuse and neglect, information and referral resource training, policies and procedures, etc.
• Must pass State and Federal criminal background checks.

PURPOSE OF JOB DESCRIPTION

• This job description does not state or imply that these are the only duties to be performed. The Crisis Intervention Support Specialist may be required to follow other instructions and to perform other duties upon the request of the Lead Crisis Intervention Support Specialist, Call Center Coordinator, or Director of Programs.

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