Product Owner II, Claims Fraud Special Investigations Unit (SIU)

Own and prioritize the software product backlog for SIU / Fraud capabilities, with emphasis on Major Case and adjacent investigation workflows within Lumen. Partner with SIU business leaders, engineering, design, and cross-functional stakeholders to define product outcomes, translate needs into epics and user stories, and make scope and tradeoffs explicit. Lead product discovery and delivery for complex workflow, data, and user experience problems, ensuring releases are aligned to business value, operational needs, and technical feasibility. Maintain alignment across squads and stakeholders by clarifying priorities, dependencies, risks, and release decisions. Represent the voice of the user and the business in Agile delivery, while helping the team stay focused on the highest-value work. Contribute to roadmap thinking beyond immediate sprint execution by connecting tactical delivery to longer-term capability evolution across SIU / Fraud. The strongest candidate brings Claims product or process ownership, or similar experience in a complex operational or regulated environment and knows how to balance business value, user needs, and technical constraints. They are strong at gathering inputs, synthesis, prioritization, and stakeholder alignment, but more importantly they exercise good judgement: they can identify the decision, expose tradeoffs, and move work forward in ambiguous conditions. General critical attributes are structured thinking, strong partnership with engineering and business leaders, comfort with dependency management, and the ability to translate complex problems into actionable product direction. The right person is pragmatic, credible with stakeholders, and able to confidently drive progress. Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities etc.) and a minimum of 3 to 5 years direct experience with agile teams as well as 7 years in business, technology, or consulting. Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. Able to influence a diverse group of stakeholders; strong leadership skills. Able to make difficult and quick decisions daily. Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. Experience in the insurance industry preferred. Knowledge of relevant products and portfolio preferred. Strong experimental mindset to drive innovation amongst uncertainty. Apply To This Job