HR Coordinator/Senior HR Coordinator - Office of Human Resources

About the position The Office of Human Resources at Carnegie Mellon University is committed to supporting faculty, students, and staff members’ success through every stage of their employment. We advance the university’s strategic plan by driving efficient, effective, and nimble business practices that meet the needs of our evolving global community. Our mission is to recruit and retain exceptional people at all levels while encouraging a culture of inclusion, collaboration, and professional growth. We are currently seeking candidates for an HR Coordinator/Senior HR Coordinator to join the HR Services team. Reporting to the Manager of HR Student Worker Services, this position will play a key role in supporting student workers throughout the onboarding lifecycle. This position partners closely with new student hires to guide them through onboarding requirements, troubleshoot issues, and ensure timely and accurate completion of employment documentation, including the Form I-9. The HR Coordinator/Senior HR Coordinator is responsible for processing and approving Workday transactions, resolving system-related inquiries, and escalating complex matters to the appropriate Centers of Expertise within the Office of Human Resources, as needed.

Responsibilities

• Reviewing, approving, and entering student worker transactions in Workday, ensuring accuracy and compliance.
• Generating and analyzing Workday reports to monitor Form I-9 completion and validate employee data.
• Communicating with new student hires and departments regarding Form I-9 requirements, tracking completion and following up, as needed.
• Participating in daily front desk operations assisting faculty, staff and student workers with processing Form I-9s, E-Verify, general onboarding activities, etc.
• Serving as a primary point of contact for HR and Workday-related questions, providing timely guidance and support.
• Troubleshooting system issues and employee inquiries, resolving cases within CMU’s ticketing system (ServiceNow).
• Assisting student workers with onboarding tasks such as I-9’s, E-Verify, direct deposit and tax elections.
• Diagnosing and supporting Workday login issues, assisting with granting temporary access, and directing customers to computing services when warranted.
• Processing employment verification requests for faculty, staff and student workers, ensuring accuracy, confidentiality and timely response in compliance with the institutional policies.
• Other duties as assigned.

Requirements

• Excellent customer service and communication skills as appropriate for the needs of the audience.
• Ability to communicate clearly, succinctly, and persuasively.
• Ability to effectively prioritize and manage a high volume of transactions and activities within a fast-paced environment.
• A track record of success in developing and maintaining constructive and cooperative working relationships with diverse stakeholders and colleagues.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active listening skills: giving full attention to what other people are saying, taking time to understand the points being made.
• High attention to detail, an ability to multitask, and the capability to maintain discretion and confidentiality.
• Advanced computer skills, particularly with Microsoft Office Suite.
• Self-motivation and the ability to take initiative.
• Bachelor’s degree in business administration, human resources, or related field required.
• One to three years of relevant human resources experience and customer service experience required (for HR Coordinator).
• Three to five years of relevant human resources experience and customer service experience required (for Senior HR Coordinator).
• A combination of education and relevant experience from which comparable knowledge and skills can be acquired may be considered.
• Successful pre-employment background check.
• Applicants for this position must be currently legally authorized to work for CMU in the United States.
• CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.
• Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Nice-to-haves

• Experience with Workday or related HRIS systems is highly desired.
• Experience handling confidential information.
• Prior higher-education experience is a plus.
• Understanding of I-9 requirements and processing.
• ServiceNow (ticketing system) is a plus.

Benefits

• Comprehensive medical, prescription, dental, and vision insurance
• Generous retirement savings program with employer contributions
• Tuition benefits
• Ample paid time off
• Observed holidays
• Life and accidental death and disability insurance
• Free Pittsburgh Regional Transit bus pass
• Access to our Family Concierge Team to help navigate childcare needs
• Fitness center access

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