Incapacity Specialist - Comcare

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Your role Due to growth, we are excited to announce a new vacancy within our Self-Insurance Comcare team, joining the team to provide support to our dedicated Claims teams. This is a unique opportunity to further develop your career and lend your experience to build and grow the technical expertise as we continue to grow in the current market. Reporting to the Team Manager, this position will be offered on a permanent full-time basis with the flexibility of a hybrid approach with WFH and in our Brisbane, Sydney or Melbourne CBD offices or we are also open to remote workers. We also offer the flexibility of a 9-day compressed working fortnight or a monthly RDO. How you'll make an impact Additionally, you will: Advise and provide technical support in the calculation and determination of wage and compensation decisions Implement arising from periodic indexation, Enterprise Bargaining Agreements, and changes in employment circumstances Engage with internal and external stakeholders, including case managers, clients and, where required, legal or regulatory representatives Participate in key business projects and initiatives About you We are looking for enthusiastic, compassionate and customer-centric individuals who have: Experience in technical or case management roles within a SRC Act Comcare environment, with demonstrated experience in the calculation of wages or NWE Exceptional time management and organisational skills Excellent attention to detail Highly developed communication skills, with the ability to engage at all levels of organisation A strategic mindset and approach to work A strong sense of team and collaboration A resilient attitude If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following: Flexible work arrangements – including WFH and 9-day fortnight or monthly RDO Paid Parental Leave Excellent working environment – our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities Exciting career – as our Company grows, so do the opportunities for our people Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts Service recognition awards and employee assistance program for yourself and immediate family members A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!) Reproductive leave Birthday Club - have a day off during your birthday month as a gift from GB! If this sounds interesting to you, we want to hear from you today, click on Apply for this Job! To be considered for this opportunity you must have the right to live and work in Australia when applying. Agency applicants will not be considered for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant. Apply To This Job