Emergency Medical Services (EMS) Outreach & Partnership Coordinator

🚁 Help strengthen Montana’s access to lifesaving emergency care. Join the Billings Clinic–Logan Health EMS team as an EMS Outreach & Partnership Coordinator — a key connector helping expand access to critical air and ground ambulance services across the region. In this role, you’ll build and strengthen partnerships with referring agencies, hospitals, and clinics through proactive outreach, educational visits, and consistent communication. Your work will foster collaboration, improve care coordination, and increase visibility of our integrated EMS network to better serve communities across Montana. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Why This Role Matters You will be on the front lines of engagement — representing Montana’s leading healthcare system and ensuring that providers across the state know how and when to access our specialized emergency transport and care resources. Through education and outreach, you’ll help save lives by improving timely access to care. What You’ll Do Develop, coordinate, and implement strategic initiatives to support air and ground ambulance services across the system. Build and maintain relationships with referring agencies, healthcare facilities, and EMS providers. Plan and participate in educational offerings and events that strengthen customer and referral relationships. Collaborate with internal quality improvement teams focused on specialty programs (trauma, stroke, sepsis, STEMI, pediatrics). Identify opportunities to increase awareness and utilization of EMS programs and track outreach metrics. Represent EMS programs at community events, health fairs, fundraisers, and system events. Support communication, marketing, and engagement activities through consistent, data-informed outreach. Foster a positive culture within the EMS team and the communities we serve.

Qualifications

Education & Experience (one of the following required): Associate or Bachelor’s degree in a healthcare-related field; OR Equivalent combination of education and experience providing comparable knowledge and skills. Experience (one of the following required): Five (5) years of experience in emergency medical services (air or ground); OR Five (5) years of experience in acute care hospital services, including patient care coordination, interfacility transfers, or clinical operations. Additional Requirements: Minimum three (3) years of healthcare-related experience in outreach, community engagement, or service development. Prior experience developing and implementing strategies to expand service utilization and improve care coordination preferred. Experience representing specialized healthcare or EMS programs at the regional or state level preferred. Advanced understanding of specialty care networks (trauma, stroke, STEMI, pediatrics) and associated EMS protocols preferred. Proficiency in Microsoft Office Suite and strong writing, editing, and proofreading skills. Excellent organizational, interpersonal, and communication skills with the ability to act with integrity, empathy, and professionalism. Demonstrated ability to work both independently and collaboratively. Driver Eligibility: Current driver’s license required. Driving record for the past 36 months must not include major violations (e.g., DUI, felony convictions involving a motor vehicle, license suspension, or three+ speeding/moving violations). Personal vehicles used for business must carry state minimum insurance coverage. Compensation & Benefits Hourly Rate: $31.67 – $44.34 per hour Wage is determined based on applicable experience, education, and internal equity. Comprehensive benefits package, including medical, dental, vision, retirement plan, paid time off, and more. Opportunities for professional growth and statewide impact through collaborative system initiatives. Who Thrives in This Role This position is ideal for someone who: Is passionate about expanding access to high-quality emergency care. Enjoys forging new connections and strengthening long-term partnerships. Understands EMS systems and thrives in a field-based, self-directed role. Takes initiative, stays organized, and communicates with clarity and purpose. Work Location & Travel Expectations Remote position based in Montana. Frequent travel (50% or more) required throughout Montana and occasionally Northern Wyoming. Represents both Logan Health and Billings Clinic in promoting EMS capabilities and building system relationships. Apply Today Be part of a mission-driven team improving lives through timely, safe, and specialized emergency medical care. Your work will help expand our EMS reach and strengthen partnerships that make a difference every day. Connection. Compassion. Coordination. Make a difference where it matters most. Shift: Day Shift - 8 Hours (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. Apply To This Job