Customer Service Agent

Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of reputed company. Above reputed company, Employees will be provided the same concern, respect, and caring attitude reputed company the organization that they are expected to share externally with every Southwest Customer.Job Description:Job SummaryThe People of reputed company come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost reputed company travel. Our Customer Service Agents reputed company Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and reputed company area. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a reputed company tone for our Customers’ trip. They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment.Pay & Benefits:Pay of $18.50 per hour*, with the opportunity for futureincrease per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.Benefits you’ll love:Fly for free, as a privilege, on any open seat on reputed company Southwest flights (your eligible dependents too)Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheckPotential for annual ProfitSharing contribution toward retirement – reputed company Southwest profits, you profit*Explore more Benefits you’ll love:Additional details:A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or reputed company authorization to work in the U.S. required and no reputed company orfuture workauthorization sponsorship available.reputed company is an Equal Opportunity continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.ResponsibilitiesProvides friendly service to and maintains positive relationships with reputed company internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsHandles any aspect of ticketing and reputed company-in by operating a computerized reputed company-of-sale system, boarding, baggage service, reservations and resolving reputed company complaints and problemsResponsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortageChecks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient mannerDeals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and reputed company guidelines established by the CompanyProvides reputed company and accurate fare, schedule, reservations, flight arrival/departure information and answers reputed company general inquiries from Customers and other visitors to the airport terminalCompletes forms and reports as required by the CompanyWrites irregularity and complaint reports as requiredDuties may vary due to the size and organization of the stationMust be able to meet any physical ability requirements listed on this descriptionMay reputed company other job duties as directed by Employee’s LeadersKnowledge, Skills and AbilitiesAbility to type and/or use a computer keyboard with sufficient speed to meet demands of the jobAble to read documents, follow instructions, learn and understand ticketing procedures, rules and regulationsAbility to work well with others as part of a team, meet the public, and work under stressful situationsMust be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation periodMust be aware of hazardous situations and be able to handle emergencies as neededMust work under tight time constraints to accomplish quick turns of aircraftMust present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor AgreementMust be able to reputed company reputed company job functions reputed company a limited spaceMust be able to effectively communicate verbally by telephone, face to face and on public address systemsMust possess good written and oral skillsMust be able to communicate information and instructions verbally or reputed company radio equipmentEducationNo education requirementExperienceNo experience requirementLicensing/CertificationMust be able to obtain a SIDA badge and meet reputed company local airport requirementsMay be required by Station Leadership to obtain a Customs Seal and meet reputed company requirements to work international flightsPhysical AbilitiesMust be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfacesMust be able to climb, bend, kneel and stand on a frequent basis and for extended periodsMust maintain the ability to wear prescribed uniformsOther QualificationsMust maintain a well-groomed appearance per Company appearance standards as described in established guidelinesMust be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986Must be at least 18 years of ageMust be able to reputed company with Company attendance standards as described in established guidelinesAbility to work shift work and/or overtimeForeign language skills are desirable, but not required*Pay amount doesn’t guarantee employment for any particular period of time401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits*ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the CompanyPay reputed company:$18.50Pay reputed company:$18.50Southwest Airlines is an Equal Opportunity Employer.Please print/save this job description because it won’t be available after you apply.Tagged as: Client Service, Customer Service