Need Costumer Experience - Remote
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Radiantze, is seeking the following. Apply via Dice today! Job Description: Customer Experience (CX) Desktop Specialist
Overview
We are seeking a Customer Experience Desktop Specialist to join our team and enhance our customer support operations. This role focuses on leveraging a unified CX desktop interface to consolidate customer data, interaction history, and support channels, ensuring agents deliver prompt, consistent, and personalized service.
Responsibilities
- Manage and optimize the CX desktop platform for seamless agent workflows.
- Consolidate customer data from CRM, ERP, and support systems into a single view.
- Monitor and analyze customer interactions across phone, email, chat, and social channels.
- Provide training and support to agents on CX desktop usage.
- Collaborate with IT and operations teams to improve system integrations.
- Track KPIs such as first-contact resolution, average handling time, and customer satisfaction.
Qualifications
- Bachelor s degree in Business, IT, or related field.
- Experience with CX platforms (Salesforce Service Console, Genesys Cloud CX, Zendesk, etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and customer service abilities.
- Familiarity with omnichannel support environments.
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