Logistics & Operations Coordinator Needed for Customer Calls, Delivery Scheduling, and Follow-Up

We are looking for a highly organized Logistics & Operations Coordinator for a long-term role helping manage deliveries, customer communication, and day-to-day logistics. A big part of this role is calling customers and coordinating deliveries during Mountain Time business hours, so strong spoken English and clear communication are essential. We are building a simple internal system for tracking inventory, sold units, deliveries, scheduling, and follow-up. We now need the right person to run that system consistently, stay on top of moving parts, and make sure nothing falls through the cracks. Responsibilities: Call customers to coordinate delivery timing Follow up with customers by phone, text, and email Coordinate with delivery companies and installers Schedule, track, and update deliveries Keep records updated and organized in our system Monitor pending, scheduled, completed, rescheduled, and missed deliveries Handle reschedules, exceptions, and communication issues Escalate problems quickly when needed Help keep the entire logistics process smooth and professional You are a good fit if you: Speak and write excellent English Are comfortable making outbound phone calls Can work during Mountain Time business hours Are highly organized and detail-oriented Are reliable and consistent Are strong at follow-up Stay calm when dealing with moving parts and last-minute changes Can keep systems clean and updated without being micromanaged Nice to have: Experience in logistics, dispatch, scheduling, operations, or customer coordination Experience working with delivery companies or service businesses Experience with Airtable, CRMs, or similar systems Important: This is not just a data entry role. We need someone who can take ownership of the coordination side, communicate clearly, stay on top of details, and keep operations moving. When applying, please include: A short summary of your experience in logistics, scheduling, operations, or customer coordination Your experience making customer and vendor phone calls Your availability during Mountain Time The systems/tools you have used before A short voice note or Loom video introducing yourself so we can assess spoken English and phone presence Apply tot his job Apply To this Job