Behavior & Mental Health CSR
Readershire Talent – Staffing & Recruiting Firm Provided Pay Range This range is provided by HireTalent – Staffing & Recruiting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $20.00/hr – $20.00/hr Direct message the job poster from HireTalent – Staffing & Recruiting Firm. Training: Monday–Friday | 8:30 AM – 5:00 PM CT Post‑Training: Monday–Friday | Between 7:00 AM – 7:00 PM CT Primary Shift: 10:30 AM – 7:00 PM CT Job Summary usr. We are seeking an Intake Care Senior Representative for a non‑clinical, inbound customer service role supporting behavioral health and substance use disorder services. This role requires strong empathy, technical skills, and multitasking ability while handling sensitive and confidential conversations with members and providers.
Key Responsibilities
- Answer inbound calls from members and providers related to behavioral health services.
- Use active listening and empathy to assess needs, including risk of harm or substance use concerns.
- Triage calls and coordinate with clinical partners as needed.
- Communicate benefits, eligibility, provider referrals, and authorization requirements.
- Create and process authorizations to ensure accurate claims payment.
- Make outbound follow‑up calls when required.
- Send resources and information via email.
- Document complaints and service requests.
- Navigate multiple systems while ensuring first‑call resolution and quality service.
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