Manager, Claims Procurement & Vendor Management [USA based]
Manager, Claims Procurement & Vendor Management [USA based] Department: Claims Employment Type: Full Time Location: USA (New Hampshire / Remote) Description Manager, Claims Procurement & Vendor Management US (Remote - East Coast preferred) / London (Hybrid) / EU (Remote) UK/EU - Permanent / US - Full-Time We are a fast-growing global reinsurance speciality company servicing the insurance markets of Lloyd’s, Europe and North America. As we continue to expand through acquisitions and portfolio growth, we are strengthening our Claims Operations function and are looking for an experienced Manager, Claims Procurement & Vendor Management to drive the performance, governance and optimisation of our third-party claims ecosystem. The Role This is a high-impact role responsible for leading the strategy, sourcing, governance, and performance management of third-party vendors supporting global claims operations. You will oversee TPAs, legal panels and external service providers, ensuring delivery is aligned to our Claims Operating Model, cost objectives, and quality standards. Working closely with Claims, Legal, Compliance, Finance and Strategy, you will play a key role in optimising vendor performance, managing spend and supporting integration activity across acquired portfolios.
Key Responsibilities
- Own the end-to-end vendor ecosystem across Claims, including TPAs, legal panels, and external service providers
- Lead vendor strategy, sourcing (RFPs), and selection aligned to the Claims operating model
- Drive vendor performance through KPIs, SLAs, and structured governance frameworks
- Manage commercial relationships, including contract negotiation, cost control, and spend optimisation
- Oversee legal panel and TPA performance, ensuring quality, compliance, and efficiency
- Partner cross-functionally with Claims, Legal, Compliance, Finance and Strategy
- Support M&A activity, including vendor due diligence and integration
Skills Knowledge and Expertise
- Strong experience in vendor management, procurement or claims operations within insurance
- Deep understanding of TPA models, legal panels and outsourced claims delivery
- Commercially driven with proven negotiation and contract management capability
- Data-driven, with the ability to use KPIs and insights to improve performance
- Strong stakeholder management and influencing skills
- Ability to operate both strategically and hands-on in a lean environment
Benefits
Fulfil your potential in a collaborative environment with some of the best talent in the industry, while enjoying:
- Flex First
o Empowering employees to thrive in any location. Our innovative Flex First approach enables employees to perform to their full potential, regardless of their location, while fostering a sense of community through regular events and collaboration.
- Benefits
o Competitive salary and bonus eligible o Medical, EAP, dental, & vision insurance for individuals and families o 401k with Company Match o Company Off-Site Meetings o Remote Worker Expenses o Health and Wellbeing Programs o Employee Referral Program
- Personal Development
o Advancing your professional development through ongoing learning opportunities.
- Time Off
o Generous vacation and holiday schedule STD & LTD coverage Apply To This Job