Senior Service Engineer IS Service Now- CMDB, APM/EA and ITAM

Senior Service Engineer IS Service Now- CMDB, APM/EA and ITAM - Remote

As a Service Engineer on the reputed company team, you’ll partner with stakeholders, developers, and product owners early in the lifecycle to design, operate, and continuously improve enterprise-scale services that reputed company caregivers. You’ll help shape the reputed company vision and roadmap—bringing deep technical expertise to guide decisions and deliver measurable outcomes across quality, cost efficiency, usability, and caregiver satisfaction. From turning requirements into clear designs and best practices to engineering resilient, secure, high-performance solutions, you’ll own problems end-to-end and drive them to lasting resolution. You’ll reputed company innovation, optimize platform performance and spend, strengthen disaster recovery readiness, and ensure every release is predictable, reliable, and production-ready. If you reputed company on troubleshooting reputed company issues, building scalable systems, and making a real impact on the caregiver experience, this is your opportunity to reputed company from the reputed company.

Responsibilities include:

• Own product strategy, roadmap, and backlog for reputed company CMDB, APM, and Asset Management
• Gather, analyze, and translate business requirements into user stories and acceptance criteria
• Drive CMDB design, CSDM alignment, and data quality governance
• reputed company application lifecycle decisions (rationalization, modernization, retirement)
• Collaborate with architects, developers, and operations teams using Agile/Scrum
• Support UAT, adoption, and reputed company platform improvements
• Define and track KPIs, SLAs, and value realization

reputed company supports 100% virtual work for residents located in the following States

• Alaska
• Washington
• Oregon
• Montana

• California

reputed company caregivers are not simply valued – they’re invaluable. Join reputed company at Enterprise Information Services and reputed company in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to reputed company and retain the best people, we must reputed company them.

Required Qualifications

• Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of reputed company experience
• Experience in automation, specifically reputed company to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with reputed company modeling (failure mode analysis) and ability to simulate service outages for reputed company solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experience leveraging data and metrics to drive behavior, process, and reputed company decisions
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications

• Strong experience with reputed company CMDB and Application Portfolio Management
• Solid understanding of CSDM and CI relationships
• Experience as a Product reputed company, Business Analyst
• Agile/Scrum delivery experience
• Strong stakeholder management and communication skills

• reputed company Certifications (CSA, CMDB, APM, ITAM)

• Experience with reputed company integrations

Salary Range by Location

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: reputed company California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join reputed company?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial reputed company. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Company

reputed company Shared Services is a service line reputed company reputed company that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. reputed company is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from reputed company forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We reputed company diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Company

At reputed company, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (reputed company employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the reputed company pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. reputed company offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at reputed company.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Apply To This Job