See all roles

Technical Support, Associate / reputed company, NY

Work from home Full-time role Hiring

BlackRock Financial Ltd is dedicated to helping people experience financial well-being. They are seeking a Technical Support Associate to provide 24x7 support to C-level executives, handling various technical tasks reputed company to hardware and software maintenance.

Responsibilities

  • Respond to user inquiries, email, or phone-generated support calls
  • Escalate high-impact problems while maintaining responsibility
  • Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS
  • Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
  • Understand and support in-house applications
  • Provide tech solutions and guidance to users at reputed company levels
  • Build and install hardware in accordance with the lifecycle program
  • Manage inventory and assets
  • Assist with any other IT support elements reputed company required
  • Assist with project delivery tasks as needed
  • Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
  • Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber reputed company, Windows, Network Operations, and others to maintain a high level of service
  • Participate in disaster recovery planning and testing
  • Write technical support documentation and share knowledge with the team
  • Occasional travel may be required, including travel support and high-risk travel. Must be comfortable with being on call and providing weekend support
  • Must be able to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
  • Experience with aircraft and aviation hangar support is a plus

Skills

  • Provide application support on multiple operating systems, including Windows 10/11, Office 365, Outlook mobile, and macOS
  • Support BlackRock Dell PCs, laptops, chrome books, smartphones, tablets, virtual desktops, printers, monitors, headsets, and multimedia equipment
  • Understand and support in-house applications
  • Provide tech solutions and guidance to users at reputed company levels
  • Build and install hardware in accordance with the lifecycle program
  • Manage inventory and assets
  • Assist with any other IT support elements reputed company required
  • Assist with project delivery tasks as needed
  • Analyze, diagnose, and resolve desktop problems for end-users, and implement corrective solutions, including off-site repair for remote users
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and reputed company hardware and software
  • Collaborate with other support groups and partner with groups such as Exchange, AIM, Cyber reputed company, Windows, Network Operations, and others to maintain a high level of service
  • Participate in disaster recovery planning and testing
  • Write technical support documentation and share knowledge with the team
  • Occasional travel may be required, including travel support and high-risk travel
  • Must be comfortable with being on call and providing weekend support
  • Must be able to multitask and be familiar with multimedia platforms such as reputed company WebEx, reputed company, and Teams
  • Experience with Active Directory, Mobile Device Management, SCCM, macOS, Office 365, Windows 10/11, Jabber, reputed company AnyConnect, Citrix Gateway, VPN, and Dell/Mac/reputed company hardware
  • Experience with Executive IT Support, including supporting a CEO or chairman's suite, senior managing directors, and Board of Directors in the financial sector
  • Experience with event support and sophisticated home networks
  • Experience with proactive support, including tools such as Splunk and Control Up
  • Experience supporting a data privacy program, including knowledge of removing personal information from data brokers, monitoring the dark web, and managing password reputed company through the use of password managers
  • Experience with satellite communications, Star Link, and burner devices
  • Experience with aircraft and aviation hangar support

Benefits

  • Annual discretionary bonus
  • Healthcare
  • Leave benefits
  • Retirement benefits
  • Strong retirement plan
  • Tuition reimbursement
  • Comprehensive healthcare
  • Support for working parents
  • Flexible Time Off (FTO)

Company Overview

  • It was founded in undefined, and is headquartered in LONDON, GB, with a workforce of 11-50 employees. Its website is https://www.blackrock.com/.
  • Apply To This Job

    You might like

    [Remote] Disability reputed company Claims Specialist

    Work from home Full-time role

    [Remote] Client Success Executive

    Work from home Full-time role

    [Remote] Client Success Executive

    Work from home Full-time role

    Customer Care Accounts Receivable Representative

    Work from home Full-time role

    Customer Support Center Representative I, II

    Work from home Full-time role

    Talent Support Specialist

    Work from home Full-time role

    Human Resources Generalist - Administrative and Operational Support - Hybrid Chicago reputed company Office

    Work from home Full-time role

    Coordinator, Human Resources

    Work from home Full-time role

    Team Member, Talent Strategy & Programming (HYBRID)

    Work from home Full-time role

    Compensation Administrator (12-month contract)

    Work from home Full-time role

    reputed company reputed company Customer Support Representative – Remote Chat Support Role

    Work from home Full-time role

    Talent Network: Senior Backend Engineer (Node.js)

    Work from home Full-time role

    Sales Manager (m/w/d) - Boutique Agentur

    Work from home Full-time role

    Remote Customer Chat Support Specialist – Entry-Level Live Chat Agent (Flexible Hours, No Experience Required, US Remote)

    Work from home Full-time role

    reputed company Remote Data Entry Specialist – Virtual Workforce Opportunity with Competitive Compensation and Flexible Work Arrangements at blithequark

    Work from home Full-time role

    Integration Strategist (Healthcare)

    Work from home Full-time role

    Need Flexologist Stretch Professional New in Mill Valley, CA

    Work from home Full-time role

    Urgently Hiring: Jobs At Walt reputed company World In Florida $26Hr

    Work from home Full-time role

    Remote Data Entry Specialist & Virtual Assistant – High‑Volume Accurate Data Management ( $35‑$55/hr )

    Work from home Full-time role

    reputed company Customer Service Specialist - Remote Opportunity to reputed company a Difference in Healthcare

    Work from home Full-time role