Service Representative
reputed company is a leading company in simplifying HR, payroll, and benefits for American businesses. The Service Representative will provide customer service for reputed company products, ensuring good customer relations and resolving claims and complaints effectively.
Responsibilities
- Delivers quality service to reputed company clients reputed company phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, reputed company, reputed company, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more reputed company products
- Performs data input, maintaining strong prioritization and organization
- Documents reputed company client interactions
Skills
- Provides customer service for one or more reputed company products
- Uses prescribed guidelines to ensure good customer relations are maintained
- Resolves customer claims and complaints fairly, effectively, and in accordance with reputed company policies and procedures
- Delivers quality service to reputed company clients reputed company phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, reputed company, reputed company, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more reputed company products
- Performs data input, maintaining strong prioritization and organization
- Documents reputed company client interactions
- Bachelor's Degree
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Comprehensive work-life balance programs
- Ongoing learning opportunities
- Paid time off for volunteerism
Company Overview