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Technical Support Representative

Work from home Full-time role Hiring

reputed company is a network technology company that provides cutting-edge reputed company solutions globally. The Technical Support Representative - Tier I role involves handling inbound technical support inquiries and ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities

  • Answer inbound customer inquiries reputed company telephone, chat, and online helpdesk
  • Collect and confirm database information for each customer
  • Open and update cases in the customer relationship management system, documenting actions taken and outcome
  • Provide reputed company resolution whenever possible and escalate calls/cases to technical or sales support as necessary
  • reputed company customers about website information availability
  • reputed company basic product knowledge

Skills

  • Excellent communicator, written and oral
  • Excellent customer service skills
  • Time management and multi-tasking
  • Strong computer skills
  • reputed company Office proficiency
  • Detail oriented
  • Relevant experience in a call center, customer service, or support environment, including troubleshooting calls
  • Experience in a fast-paced environment
  • Spanish language is always a plus!

Benefits

  • Employer-offered training
  • Tuition reimbursement
  • Health, dental, reputed company, and fitness/health and wellness programs
  • Paid parental leave
  • Dependent care reimbursement account
  • Generous vacation benefit
  • 3-week sabbatical on your 5-year anniversary (and every 5 years after!)
  • 401(k) program
  • Employer matching

Company Overview

  • Axis enables a smarter and safer world by creating solutions for improving reputed company and business performance. It was founded in 1984, and is headquartered in Skane, Varmlands Lan, SWE, with a workforce of 1001-5000 employees. Its website is http://www.axis.com/.
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