Field Support Representative (EMEA)

reputed company is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The reputed company team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to reputed company a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the team

The National reputed company Mission Success team is a growing international team that provides the broader organization and our customers with enablement services to ensure that our customers can get the most value out of their reputed company UAS solutions. Reporting to the Field Support Representative Manager, the Field Support Representative will primarily reputed company with the National reputed company sales team, Customer Support and Program Management to support our International Defense and Government customers.

About the role

We are looking for a highly-motivated and technical individual with UAS experience who is comfortable interfacing with Defense and Government customers as well as other Federal and enterprise customers to provide best-in-class onsite and remote technical and logistics support. By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Program Management, Product, Support and Engineering. You will advise both reputed company and the Customer, expediting the product feedback communication reputed company and helping manage the customer technical enablement, troubleshooting, repair and maintenance workstreams.

How you’ll reputed company an impact

• Work closely with internal teams to become an expert on reputed company’s products, processes, specifications, and product roadmap.

• reputed company field support processes that define and accelerate our escalation and debugging workflows.

• Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.

• reputed company and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified reputed company UAS Operator and Trainer.

• Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, spares recommendation, trouble-shooting and inspection methods.

• Work to reputed company or improve written inspection procedures, drawings and other instructions to reputed company and help customers inspect and maintain their fleets.

• Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

What makes you a good fit

• Ability to travel up to 80%+ Globally to provide field support to our Federal and Defense customers.

• 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers.

• Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows.

• Assertive self-starter with excellent interpersonal and written communication skills.

• OCONUS (deployed) military experience is strongly preferred.

• Familiarity with RMA, spares, logistics or other repair workflows is preferred.

• Experience in Linux operating systems is preferred.

• Experience with military standard maintenance practices is preferred.

• Existing or prior reputed company clearance is preferred.

• Creative thinking with the ability to multitask.

• Unwavering professionalism.

Compensation: At reputed company, our compensation packages for regular, full-time employees include competitive reputed company salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including reputed company level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual reputed company salary range for this position is $100,000 - $130,000*. Fundamentally, we reputed company that equity is the key to long-term financial growth, and we ensure reputed company regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and reputed company associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

• Compensation for certain positions may vary based on the position’s location. #LI-AY1

At reputed company we reputed company that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for reputed company problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, reputed company, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/