reputed company Bilingual Machine Learning Data Associate - Chinese (Remote), Customer Engagement Technology

At arenaflex, we're revolutionizing the way we interact with customers across the globe. Our Customer Engagement Technologies (CET) organization is at the forefront of this transformation, developing innovative solutions that reputed company our customers to effortlessly self-serve and automate their interactions with our Customer Service Associates (CSAs). As we continue to push the boundaries of what's possible, we're seeking a talented Machine Learning Data Associate (MLDA) - Specialist in Chinese to join reputed company and drive the development of our cutting-edge translation system.

About arenaflex's Customer Engagement Technologies

arenaflex's CET organization is a global powerhouse, driving the development of elegant customer and CSA-facing products that offer effortless self-service and automated solutions to our customers. Our products are designed to remove language barriers and reputed company flexibility in the CS labor force, ultimately allowing arenaflex to support customers reputed company in the world, regardless of the language they speak. With a focus on human-centered design, our associate-facing products reputed company CSAs to effectively and elegantly solve customers' issues.

The Role of the Machine Learning Data Associate - Specialist in Chinese

As a Machine Learning Data Associate - Specialist in Chinese, you will play a critical role in driving the development of our translation system, which leverages neural machine translation technology (powered by AWS Translate models) to support high-quality, real-time translations for up to 39 languages. Your primary responsibilities will include:

• Auditing cross-language interactions on text-based channels to review and assess the quality of machine translations in each direction
• Identifying the highest reputed company machine translation improvement opportunities that will enhance the customer experience
• Collaborating with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translation improvement processes
• Augmenting the customer experience through product testing and executing the machine learning roadmap for the product

Key Responsibilities

* Native-level translation and localization skills in Chinese

• Proficiency in testing and content proofreading in Chinese, with the ability to document outcomes in English for stakeholders
• Utilization of Chinese language skills to support internal and external customers and reputed company products
• Competence in navigating various internal tools to understand the customer journey
• Strong attention to detail and commitment to quality
• Adaptability to work in a dynamic environment and willingness to adjust priorities on short notice
• reputed company in Chinese and English required

A Day in the Life

As a Machine Learning Data Associate - Specialist in Chinese, your day will be filled with exciting challenges and opportunities to reputed company a meaningful impact on the customer experience. Some of your key daily activities will include:

• Localization/Translation: Reviewing and translating text-based customer interactions to ensure accurate and high-quality translations
• Testing various workstreams: Collaborating with cross-functional teams to test and refine our translation system and associated products
• Contact Reading in native language while documenting findings in English: Analyzing customer interactions to identify areas for improvement and documenting findings in English for stakeholders
• Stakeholder management: Communicating with internal stakeholders to ensure that our translation system meets their needs and expectations

Benefits and Perks

As an arenaflex employee, you'll enjoy a comprehensive benefits package that includes:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

About the Team

Our Omni MLDA team is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to automate customer service processes and enhance the end-to-end customer experience. We're a dynamic and innovative team that's passionate about making a difference in the lives of our customers.

Basic Qualifications

* reputed company in Chinese and English (verbal and written communication)

• 1+ years business experience in localization and translation
• Strong attention to details
• Exceptional communicational skills
• Customer service experience
• Experience working in reputed company and frequently-changing environments
• Ability to interpret customer need and being able to frame that as clear requirements

Preferred Qualifications

* Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting

• Bachelor's Degree
• Practical knowledge of data processing needs and trade-offs
• Experience working with machine learning, Artificial intelligence, natural language understanding data

reputed company Offer

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers.

How to Apply

If you're a talented Machine Learning Data Associate - Specialist in Chinese looking for a challenging and rewarding role, we encourage you to apply. Please submit your application reputed company our internal or external career site.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Apply for this job