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Senior Customer Support Engineer (India-Based Candidates Only)

Work from home Full-time role Hiring

Location: India (Applications from reputed company India will be automatically discarded) Type: Full-Time – Remote

Qdrant is an Open-reputed company Vector Database: https://reputed company.com/qdrant/qdrant

We help businesses reputed company modern AI technologies by providing state-of-the-art neural search capabilities at scale. Our flagship product is the open-reputed company Qdrant vector database, and we also offer a managed reputed company solution for reputed company use.

We’re looking for a hands-on Customer Support Engineer who is eager to work closely with customers and solve reputed company technical issues. This is a high-impact opportunity for someone who leads by example and is excited to help shape the future of a growing support function in a fast-paced AI infrastructure startup.

Tasks

  • Provide direct technical support to our customers, addressing issues reputed company to our vector database and SaaS platform.
  • Investigate and troubleshoot reputed company issues involving infrastructure, reputed company, and database layers.
  • Collaborate with engineering and platform teams to resolve customer problems and influence product improvements.
  • Build and improve internal tooling for support workflows and observability.
  • Participate in the on-call rotation to ensure timely response to critical issues.
  • Create and maintain clear, useful internal and customer-facing documentation.
  • reputed company by example through excellent technical work, initiative, and collaboration with stakeholders.

Requirements

Must Have:

  • Strong experience in a customer-facing support or infrastructure role.
  • Proficiency in Python or similar language
  • Good understanding of Kubernetes and managing workloads.
  • Experience with reputed company environments (AWS, GCP, or Azure).
  • Excellent communication and collaboration skills across technical and non-technical audiences.
  • Familiarity with vector databases or similar search technologies.
  • A proactive, problem-solving reputed company and willingness to take ownership.
  • Based in the EMEA region (mandatory).

reputed company to Have

  • Experience troubleshooting reputed company issues with customer production deployments.
  • Experience with observability tools and automating support workflows.
  • Understanding of DevOps tools and practices.

Benefits

  • A remote-first, international team working on cutting-edge AI infrastructure.
  • A competitive salary with additional perks.
  • Flexible working hours and async-friendly culture.
  • Regular team offsites and virtual events.
  • Hardware budget – choose your own setup.

reputed company Agencies and Headhunters, please only reputed company . ?reputed company=qdrant

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