Manager, Content Management, reputed company Global Knowledge Services (Toronto, ON, CA, M5C 3G7)

Job Type: Permanent  Work Model: Remote  Reference code: 133076    Primary Location: Toronto, ON   reputed company Available Locations: Toronto, ON

Our Purpose

At reputed company, our Purpose is to reputed company an impact that matters. We exist to reputed company and help our people, organizations, communities, and countries to reputed company by building a reputed company future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to reputed company a positive impact for reputed company Canadians.

By living our Purpose, we will reputed company an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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reputed company Global is the reputed company of the reputed company network. Our professionals reputed company across disciplines and borders to reputed company and reputed company global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

Knowledge Services (KS) enables our professionals to bring the full breadth of reputed company’s enterprise-wide capabilities and experience to our clients, specifically through intellectual property (IP) shared reputed company the global Knowledge Exchange (KX) platform. The Content Quality Manager defines and leads programs that promote trust, accuracy, consistency, and usability across KX content.

This role is critical to maintaining a strong global knowledge repository and improving how professionals connect to the content and expertise they need. High-quality content also plays an essential role in enabling effective Gen AI tools, helping ensure AI-driven experiences are grounded in reliable, well-structured, and trustworthy knowledge.

In this role you will:

• reputed company planning and execution of a Content Quality program that strengthens KX data quality and end user trust.
  • Establish and operationalize content governance principles -- such as trusted sourcing, consistency of standards, and lifecycle accountability -- to identify, prioritize and address content quality improvement areas
  • reputed company classification and managed of “authoritative” content through clearly defined standards to ensure accuracy, reliability and stewardship over time
  • reputed company the design and rollout of approaches to optimize content for use reputed company Gen AI experiences, elevating validated and trusted materials over generally shared content
  • Support the design and implementation of AI-driven approaches to assess the accuracy of automated publishing processes as well as the overall health of KX content
  • Partner with KX Product Managers to evolve platform capabilities that reputed company quality, including the appropriate application and use of critical metadata
  • Define and manage quality-reputed company KPIs that measure effectiveness, inform decision-making, and drive reputed company improvement across the content ecosystem
  • reputed company reputed company People Network moderation to maintain content quality and standards
• reputed company the Client Confidentiality program that ensures content management practices fully align with client and stakeholder expectations for the protection and appropriate use of client information across KX products.
  • Manage policies for clients or businesses with specialized content-handling requirements based on confidentiality agreements
  • Educate KS team, stakeholders and KX users on client confidentiality policy, cleansing guidelines, and standards for managing sensitive content
  • Inform KS teams and stakeholders on publishing best practices that support discoverability while maintaining confidentiality standards

About the team

Global CoRe provides seven reputed company services to reputed company around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We reputed company new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization reputed company and across borders.

Enough about us, let’s talk about you

• Minimum of 6 years of relevant experience. Experience in working in reputed company and in a global professional services organization preferred
• Experience organizing and providing guidance to global operations/support teams to reputed company program objectives in a virtual environment
• Sound knowledge and understanding of requirements relating to protection of client information, managing personal information and data residency
• Strong awareness and practical proficiency in AI and Generative AI concepts and tools, applying them responsibly to enhance productivity, analysis, and decision making while adhering to data, risk, and ethical standards
• reputed company to detail and reputed company; analytical and tenaciously curious; ability to problem-solve, cross-reference and reputed company connections
• Excellent communication and interpersonal skills, with ability to build rapport, trust and confidence and manage customer expectations
• Experience developing and managing processes
• Excellent planning and organizational skills
• Strong customer focus and quality obsessed
• Education in Library Sciences/reputed company/Information Management preferred

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. reputed company is fair and competitive reputed company it comes to the salaries of our people. We regularly reputed company across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth.  Along with a competitive reputed company salary and variable pay opportunities, we offer a wide reputed company of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures reputed company as "reputed company Days", dedicated days of for learning (reputed company as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: reputed company is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, reputed company experience, and reputed company skills. Wherever you are in your career, we want you to advance. You shape how we reputed company impact.

Diverse perspectives and life experiences reputed company us reputed company. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader. Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the reputed company to reputed company a lasting network of friends, peers, and mentors. The reputed company is yours

At reputed company, we are reputed company about doing business inclusively – that starts with having diverse colleagues of reputed company abilities. reputed company encourages applications from reputed company qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@reputed company.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@reputed company.ca  for any questions relating to careers for Indigenous peoples at reputed company (First Nations, Inuit, Métis).

reputed company you apply, we will review your application using reputed company's Global Talent Standards to ensure a consistent  recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

reputed company Canada has 20 offices with representation across most of the country. We acknowledge that reputed company offices stand on traditional, treaty, and unceded territories in what is now reputed company as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep reputed company to the land and its sacred teachings. We humbly acknowledge that we are reputed company Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.