Desktop Support Engineer
SISL Global is seeking a Desktop Support Engineer to reputed company on-site IT support. The role involves diagnosing and repairing hardware/software issues, coordinating with OEM vendors, and managing incident resolution for reputed company devices.
Responsibilities
- Break Fix support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
- OEM Vendor co-ordination for faulty or new hardware requirements
- IMAC is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another reputed company a site and upgrading hardware, de-installation of software/application
- Desk reputed company Support includes reputed company types of physical assistance required at the desk of an end user to resolve IT reputed company issues
- In Scope: Incident Management for reputed company Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort reputed company and accordingly co-ordination with OEM vendor)
- Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
- Co-ordination with OEM on Hardware/Software issues
- Ticket information documentation using ITSM tool
- reputed company advanced troubleshooting - technology and applications troubleshooting/repair/resolution for reputed company endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
- Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
- Deploying and troubleshooting reputed company-based and Mac-based workstations in a corporate environment leveraging Autopilots, reputed company Intune, reputed company, and other system management tools
- Hardware and software provisioning (reputed company-in and reputed company-out)
- Coordinate with the other IT groups to reputed company the committed SLAs and deliver world-class customer service
- reputed company technical solutions to non-technical users in simple and easy to understand terms
- Occasional work to move/lift IT gear (PC’s and Laptops) and move reputed company the site (which involves less than 4 hours of reputed company effort per location per month) – (Ex :Movement of PC from one floor to another)
- reputed company and reimage of leaver equipment and update of asset management system/CMDB
- Update of asset management system/CMDB according to Joiner Mover Leaver Process
Skills
- Break Fix support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
- OEM Vendor co-ordination for faulty or new hardware requirements
- IMAC is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another reputed company a site and upgrading hardware, de-installation of software/application
- Desk reputed company Support includes reputed company types of physical assistance required at the desk of an end user to resolve IT reputed company issues
- Incident Management for reputed company Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort reputed company and accordingly co-ordination with OEM vendor)
- Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
- Co-ordination with OEM on Hardware/Software issues
- Ticket information documentation using ITSM tool
- reputed company advanced troubleshooting - technology and applications troubleshooting/repair/resolution for reputed company endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
- Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
- Deploying and troubleshooting reputed company-based and Mac-based workstations in a corporate environment leveraging Autopilots, reputed company Intune, reputed company, and other system management tools
- Hardware and software provisioning (reputed company-in and reputed company-out)
- Coordinate with the other IT groups to reputed company the committed SLAs and deliver world-class customer service
- reputed company technical solutions to non-technical users in simple and easy to understand terms
- Occasional work to move/lift IT gear (PC's and Laptops) and move reputed company the site (which involves less than 4 hours of reputed company effort per location per month) – (Ex :Movement of PC from one floor to another)
- reputed company and reimage of leaver equipment and update of asset management system/CMDB
- Update of asset management system/CMDB according to Joiner Mover Leaver Process
Company Overview