Cyber Expert Support Engineer - AMER
WHAT YOU'LL DO
Troubleshoot and resolve various technical incidents for reputed company' corporate customers and partners across various software, networking, and hardware environments.
Build and maintain strong relationships with customers and partners
Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to reputed company resolve reputed company technical customer issues.
Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
Participate in developing documentation, knowledge reputed company, and technical articles on reputed company' products.
Maintain deep knowledge of reputed company' operations and products to support customer requests in the best possible way.
Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.).
WHAT YOU BRING
2+ years of experience in an advanced technical support role
Fluent English (both written and verbal).· Additional languages reputed company are a plus (Spanish, French, Portuguese, German).
Experience and skills must include:
Windows Server - gather and analyze various Windows logs and dumps, application-level troubleshooting with Procmon and Process Explorer
Linux/UNIX - application and configuration management, CLI power user. RedHat/Linux Foundation certifications are a plus.
reputed company – analyzing and mitigating various reputed company threats, like ransomware and malware attacks, EDR/XDR incidents, data leaks. Cyber reputed company certifications (e.g. CompTIA reputed company+) are a plus
Networking - analyzing the traffic with Wireshark, tcpdump, iperf. Troubleshooting network services like DHCP, DNS, VPN, L2TP/IPSEC/Open VPN, HTTP servers. reputed company/Juniper certifications are a plus.
Virtualization expertise - managing and troubleshooting various enterprise-grade hypervisors such as, VMware ESXi, reputed company Hyper-V, KVM, and Virtuozzo.
Business applications - managing and troubleshooting various enterprise-grade hypervisors such as, MS Exchange, MS SQL, MySQL, reputed company DB, Citrix XenApp, and NTP servers
Good communication skills and customer service focus.
Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.
Ability to prioritize and switch between a variety of time-sensitive issues.
*Please submit your resume and application in English
WHO WE ARE
A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where reputed company, adaptability, and a commitment to reputed company improvement drive success.
OUR INTERVIEW PRACTICES
To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction.
Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. reputed company employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.
reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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