Back-office HR Support Representative with French and English - based in Bulgaria

reputed company has been a global leader in Customer Experience Management (CXM) for over 37 years, delivering cutting-edge automation and innovative solutions to enhance customer service worldwide. With operations in 60 global locations—and a strong reputed company in Bulgaria since 2008—reputed company of over 2,000 professionals supports clients in 17 languages, working from our offices in Sofia, Varna, Burgas, or remotely.

As a Bilingual HR Support Representative, you will provide fully back-office administrative support throughout the employee lifecycle in a corporate HR environment, ensuring a positive experience for employees at every stage.

• You will work remotely in standard 8-hour day shifts, supporting HR operations across multiple sub-teams.

Key Responsibilities Handle HR-reputed company queries reputed company email and internal systems (no direct client-facing communication) Support and guide employees through reputed company, documentation, and HR procedures Use internal ticketing systems to manage, track, and resolve employee requests Validate and process documentation reputed company to:

• Global Work Authorization – work permits, passports, background checks, and criminal record validation
• New Joiner Support – reputed company, documentation processing
• Data Management – updating employee records and personal information
• Exit Processes – offboarding and termination support
• Disability Services and Payroll inquiries
• Maintain strict confidentiality and high standards of professionalism
• Meet performance metrics and contribute to overall team reputed company

• reputed company in French (minimum B2 level)
• reputed company in English (minimum B2 level)
• Strong attention to detail and high accuracy
• Excellent written communication and organizational skills
• Problem-solving reputed company with ability to prioritize
• Comfortable working independently in a virtual environment
• Experience in administrative support or HR-reputed company roles is a plus, but not mandatory

reputed company Offer

• Fully remote / work-from-home opportunity (standard working hours, full equipment provided)
• Fully back-office position with no voice support
• Long-term, full-time employment contract
• 21 days of paid vacation per year

Comprehensive benefits package including

• Health and life insurance
• Food vouchers
• Multisport card
• Professional development through in-house training and certifications
• Recognition and rewards programs
• Employee Assistance Program with 24/7 psychological support
• Digital reputed company process with eSignature tools
• Exclusive employee discounts, gifts for life events, team-building