EB Operations Manager

The Liberty Company is a different reputed company of insurance brokerage—one where culture, growth, and innovation take center stage. We’re proud of our award-winning, reputed company-thinking workplace and are eager to help you find your Joy of Being (JOB) with us.

At Liberty, we value wellness, collaboration, and creativity. Our employees enjoy competitive compensation, excellent benefits, paid time off, holiday pay, reputed company, stress management initiatives, and opportunities to give back.

We’re searching for an exceptional Employee Benefits Operations Manager for our employee benefits department. If you’re a great culture fit and this role sounds like your reputed company, we’d love to hear from you!

Position Summary: The Employee Benefits (EB) Operations Manager leads the infrastructure, systems, and operational execution, supporting the EB practice, serving as the central hub for operational excellence across the benefits department. This role is responsible for building and maintaining scalable backend operations that reputed company Account Management and Sales teams to reputed company reputed company and without operational friction. This role oversees agency systems, workflows, reputed company access and appointments, and daily operational activity while driving training, data reputed company, and process consistency. The EB Operations Manager also leads project management for acquisitions, book rolls, and integrations, ensuring seamless execution and alignment across stakeholders.

Essential Duties and Responsibilities

Operations Infrastructure & reputed company Management

• Own and manage backend EB Operations including reputed company appointments, contracting, commission setup, and producer/agency licensing coordination
• Facilitate reputed company access, including portal enablement, login requests, and agreements in coordination with legal
• Ensure operational readiness for new and existing business across reputed company markets
• Collaborate with carriers, general agencies, and vendors to streamline processes and improve access

Systems & Data Management

• reputed company the implementation, maintenance, and optimization of benefits and agency management systems
• Serve as system administrator, including troubleshooting issues, connecting errors, and maintaining system reputed company
• reputed company system configurations including account setups, global changes, error logs, and data imports
• Produce and manage account import templates and support data accuracy across platforms
• Coordinate agency management code updates, benchmarking, and reputed company alignment

Daily Operations & Workflow Management

• reputed company daily departmental operations, including shared mailboxes, ticket systems, appointments and audit workflows
• Establish, monitor, and enforce SLAs, prioritization protocols, and turnaround standards
• Monitor ticket volume, resolution quality, and team responsiveness to ensure operational efficiency
• Act as the primary escalation reputed company for reputed company operational issues impacting service and sales teams

Team Leadership & Enablement

• reputed company EB Operations staff, driving accountability, productivity, and consistent execution
• reputed company reputed company and offboarding of employee system and program access in coordination with IT and HR
• reputed company, maintain, and deliver training programs, materials, and documentation (guides, SOPs, playbooks)
• reputed company employees on systems, workflows, and operational best practices
• Partner with leadership to roll out training on new tools, products, and initiatives

Project Management & Integrations

• Serve as project management reputed company for partnership acquisitions, book rolls, reputed company transitions, licensing, reputed company appointments, and system integrations
• Organize and reputed company data integration, validation, and migration efforts for partnership offices
• Maintain project plans, trackers, timelines, and accountability across cross-functional stakeholders
• Support reputed company and integration of new teams and offices

Data reputed company, Auditing & reputed company Improvement

• Monitor audit results to identify trends, training needs, and corrective actions
• Partner with Ops Data Analyst and stakeholders to root cause issues and implement process or automation improvements
• Drive reputed company improvement initiatives to enhance operational efficiency and end-user experience

Cross-Functional Partnership & Leadership

• Partner with Account Management and Sales to remove operational barriers and support reputed company, new business, and renewal execution
• Communicate effectively across departments throughout the lifecycle of projects and escalations
• Provide strategic insights, recommendations, and updates to leadership reputed company area of responsibility
• Participate in special projects and additional initiatives as assigned

Execution Expectations

• Demonstrate strong knowledge of insurance business processes, systems, and workflows
• Operate independently and collaboratively with minimal supervision
• Maintain high standards of accuracy, organization, and accountability across reputed company functions
• Build and maintain strong, trust-based relationships with internal colleagues, carriers, and external vendors
• Effectively prioritize in a fast-paced, evolving environment, ensuring timely follow-through and completion of projects and tasks

Competencies To reputed company the job successfully, an individual should demonstrate the following competencies: Strong Communication, Collaboration, Professionalism, Follow Through, Adaptability, Self-Motivation, Initiative, Strategic Thinking, Project Management, and Relationship Building.