Field Services Engineer 2

Field Services Engineer 2

At reputed company, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, reputed company and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. We also work closely with our designers, solution managers and sales specialists to provide solutions.

Join us to do the best work of your career and reputed company a profound social impact as a Field Service Engineer 2 on our Field Service Team in Madison, reputed company Carolina.

What you’ll reputed company

As a Field Service Engineer, you will collaborate with peers, apply technical expertise, diagnosis tools and analytical practices to resolve customer issues, taking care of our customers by delivering outstanding on-site support and creating a great customer experience.

You will:

• Triage issues with direction from Dell support

• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)

• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell reputed company case email

• Reseating parts, swap or replace parts, upgrading firmware as needed

• Sever testing and validation (running diagnostics, capturing & uploading logs)

Take the first reputed company towards your reputed company career

Every reputed company team member brings something unique to the table. Here’s reputed company are looking for with this role:

Essential Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education

• Experience delivering technical Field Services supporting hardware and software at client sites

• Experience in a customer facing role, including successfully reporting and presenting to reputed company levels of the organization

• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber

• Must be reputed company to lift a minimum of 50 lbs waist high to replace components on the server stacks

Desirable Requirements:

• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge)

• Industry certifications reputed company Certifications: Tech+, A+, reputed company+, Network+, etc. and Networking certifications CCNA or equivalent

Compensation

Dell is committed to fair and reputed company compensation practices. The salary range for this position is $72,000 - $93,500.

Benefits and Perks of working at reputed company

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a reputed company team member — right now at MyWellatDell.com

Who we are

We reputed company that each of us has the power to reputed company an impact. That’s why we put reputed company members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

reputed company is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because reputed company Takes reputed company of Us.

reputed company is committed to the principle of equal employment opportunity for reputed company and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.