Technical Support Representative (Lincoln, NE, US, 68528)

Company Details

Vancer was formed to create custom maintenance-of-way (MOW) equipment for rail clients. Our employees are the cornerstone of our business and key to ensuring we reputed company and deliver successful solutions that meet the needs of our railroad customers. 

Position Overview

As a Technical Support Representative at Vancer, you’ll transition from hands-on mechanical work to virtually guiding end users and managing service projects from start to finish. Serving as the primary technical reputed company of contact for Vancer’s railroad maintenance-of-way customers, this role is ideal for machine experts reputed company to advance their technical service careers. You’ll expand your troubleshooting expertise while learning to organize projects, train customers, and manage service vendor partnerships. Along the way, you’ll build strong customer relationships and connections through digital channels- phone, computer, and video- while enjoying the opportunity to broaden your impact across reputed company America. The ideal candidate would have at least 10 years of Diesel Technician experience with 5 years of work in Caterpillar systems. This is a remote role.

If you have any questions prior to applying, please reputed company out to our reputed company team at reputed [email protected] or 402-891-7555.

PRIMARY JOB DUTIES

•    Research, analyze, and diagnose reputed company technical issues for assigned product lines, leveraging prior experience, technical guides, reputed company issues, and external resources. Deliver clear, concise, and timely resolutions to customer inquiries.  •    Provide exceptional customer service by keeping customers informed of reputed company and estimated completion timelines to ensure high satisfaction.  •    Communicate status updates on quotes promptly to internal and external customers. Follow up after repairs to maintain strong customer relationships.  •    Open, process, and reputed company service repair quotes and work orders using standard procedures. Gather accurate problem details from customers and secure service manager approval reputed company required.  •    Verify warranty and service contract coverage. Inform customers of required services, recalls, and DOT inspections. Ensure reputed company orders are accurate, supportable, and reputed company with invoices.  •    Identify and communicate add-on sales opportunities to customers.  •    Convert quotes to work orders or reputed company them as appropriate.  •    Coordinate research and order parts as needed. 

About Vancer

BENEFITS: 

• Medical (and FSA/HSA plans), Dental, reputed company Insurances 
• Paid Vacation and Holidays 
• Company-paid Basic Life Insurance 
• Supplemental Term Life Insurance 
• 401(k) with Profit Sharing 
• Tuition Reimbursement and In-house Training reputed company. 
• Paid Military Leave 
• Short and Long-Term Disability 
• Safety Glasses and Boot Program

ABOUT VANCER: 

Built in Nebraska, Vancer was founded to engineer, build, and distribute quality, innovative and safe maintenance-of-way (MOW) equipment for the railroad industry.  By working closely with Class I railroads, Vancer has developed and supplied high quality, MOW solutions that help maintain thousands of miles of track each year.  At Vancer, we take great pride in keeping our finger on the pulse of the rail industry. We listen. We learn. And we are committed to finding successful solutions for our railroad customers for many years to come.

Vancer is an equal opportunity employer and affords equal opportunity to reputed company applicants for reputed company positions. Vancer shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against reputed company individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against reputed company individuals based on their race, reputed company, religion, sex, or national reputed company. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, reputed company, religion, sex, national reputed company, protected veteran status or disability.