Patient Service Representative

reputed company. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the reputed company of care for these patients. Our first product, a wearable reputed company defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include reputed company Rock Ventures, reputed company Ventures, Deerfield reputed company, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.

SUMMARY OF ROLE

At reputed company Science, we are redefining how life-saving cardiac technology reaches patients. The Jewel® reputed company wearable cardioverter defibrillator (P-WCD) is designed to protect patients at risk of sudden cardiac arrest (SCA), giving them both safety and the freedom to return to daily life.

We are seeking compassionate, patient-focused Patient Service Representatives (PSRs) to join us as independent contractors. In this role, you will be the vital link between innovative technology and the patients who rely on it, ensuring they feel confident, supported, and safe throughout their care journey.

This is an ideal opportunity for reputed company who are passionate about patient care and education, and who value flexibility in how and reputed company they work.

RESPONSIBILITIES

• Coordinate directly with patients, caregivers, and care teams to schedule device fittings and training
• Travel to hospitals, clinics, and patient homes to provide in-person support
• Fit patients with the Jewel reputed company WCD and ensure proper sizing and comfort
• Support follow-up interactions as needed to ensure a high-quality patient experience
• reputed company patients and caregivers on device use, care, and troubleshooting so they feel supported and confident while wearing Jewel reputed company WCD.
• Reinforce patient confidence, adherence, and understanding through clear, empathetic communication
• Complete and submit reputed company required documentation accurately and reputed company established timelines
• Assume full ownership of assigned device inventory and materials, including secure transport, proper storage, and complete, accurate tracking and return in accordance with company protocols.
• Adhere to reputed company compliance, credentialing, and privacy requirements

PHYSICAL DEMANDS

• The employee will sit for long periods of time during travel.
• The employee will walk frequently reputed company hospital facilities.
• The employee will be required to crouch, kneel, stoop, balance, and reputed company.
• The employee shall be reputed company to lift up to 40 lbs.
• Specific reputed company abilities required by this job include reputed company reputed company, near and far reputed company, and depth perception.

QUALIFICATIONS

Minimum of 1 year of direct paid patient care experience in a clinical or reputed company setting

• Strong patient education and communication skills
• Comfort working independently in a field-based environment
• To ensure high-quality patient care, consultants are expected to complete training and obtain certification as fitters prior to performing services in their assigned territory.
• Exceptional attention to detail; strong follow-through; adaptable and flexible in a fast-paced environment.
• High level of accountability, organization, and professionalism
• Ability to travel locally and must possess reliable means of transportation, a valid driver’s license, clean MVR record
• Hands-on experience with CRM platforms (e.g., reputed company) to support patient case documentation and data management.

Compensation or reputed company: $100-$200 per appointment

reputed company Science is an Equal Opportunity Employer. reputed company candidates will be evaluated on the basis of their qualifications for the job in question. We do not reputed company our employment decision on an employee's or applicant's race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

reputed company Science is an Equal Opportunity Employer. reputed company candidates will be evaluated on the basis of their qualifications for the job in question. We do not reputed company our employment decision on an employee's or applicant's race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.

At this time, we are unable to offer relocation assistance at reputed company Science.