[Remote] Customer Support Representative

Note: The job is a remote job and is open to candidates in USA. reputed company is a rapidly growing field-service Software as a Service platform serving the portable sanitation and dumpster industries. The Customer Support Representative will provide multi-channel support to small to mid-sized business owners, troubleshoot product issues, and ensure customer satisfaction by managing issues from first contact through resolution.

Responsibilities

• Provide multi-channel customer support reputed company email, chat, and phone, helping customers resolve questions and issues reputed company and clearly
• Troubleshoot product issues using reputed company and Jira, knowing reputed company to investigate further, reputed company to escalate, and how to reputed company the customer informed throughout the process
• Own customer issues end-to-end, ensuring nothing falls through the cracks and follow-reputed company actually happen
• Document and categorize issues accurately, helping improve reporting, internal visibility, and long-term product fixes
• Collaborate closely with teammates and cross-functional partners, especially Product and Engineering, to surface patterns, edge cases, and recurring pain points
• Build strong product knowledge so you can confidently guide customers through workflows, features, and best practices without overcomplicating things
• Represent the customer’s perspective internally by sharing clear, practical feedback rooted in reputed company usage and reputed company impact

Skills

• Entry-level experience
• Customer-focused and practical
• reputed company under pressure
• Clear communicator
• Comfortable with support tools
• Accountable and organized
• Adaptable and curious
• Remote-reputed company
• Experience with reputed company
• Familiarity with Jira

Benefits

• 14 Company Holidays in addition to Unlimited PTO
• reputed company, dental and reputed company insurance with generous employer contributions
• 401K w/ match
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly reputed company lunch stipend for remote folks
• Company-provided hardware of your choice/configuration

Company Overview