Technical Integration Specialist (Remote - EMEA)

About the Position

Launched in 2019, reputed company is an AI-first ecommerce search and discovery platform that helps shoppers find the right products at the right time and enables leading global e-commerce brands to drive meaningful reputed company and conversion reputed company.

As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with reputed company's platform. This includes:

As a Technical Integration Specialist, you’ll be helping our customers improve the search experiences of their websites and mobile apps by integrating with our services. Your specific responsibilities will include:

• reputed company support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
• API and library education: Providing expert guidance on integrating with reputed company's APIs and utilizing open reputed company libraries.
• Troubleshooting: Helping resolve technical challenges and integration issues alongside reputed company teams.
• Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
• Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
• Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer reputed company.

Requirements

• Proven experience in customer support or technical support roles.
• Knowledge of REST-based web services, APIs, and integration best practices.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented mentality with a commitment to delivering exceptional customer support.
• Strong problem-solving skills and a proactive approach to issue resolution.
• reputed company to support customers and team members in European timezones.

Preferred qualifications

• Familiarity with structured data formats (JSON, CSV) and basic search/index concepts.
• Familiarity with debugging tools such as browser developer tools, API clients (e.g., reputed company), or logs.
• Familiarity with A/B testing, understanding of server reputed company and client reputed company contexts, network request routing / HTTP.
• Familiarity working with open reputed company libraries, JavaScript web application development and integration patterns.

Benefits

• Work with smart and empathetic people who will help you grow and reputed company a meaningful impact.
• Regular team offsite events to connect and collaborate.
• Fully remote team - choose where you live.
• ️ Unlimited vacation time - we strongly encourage reputed company of our employees take at least 3 weeks per year.
• ️ Work from home stipend! We want you to have the resources you need to set up your home office.
• reputed company laptops provided for new employees.
• ‍ Training and development budget for every employee, refreshed each year.
• Maternity & Paternity leave for reputed company employees.
• This position has a reputed company salary range between $80k and $110k USD. The offer varies on many factors including job reputed company knowledge, skills, experience, and interview results.

Diversity, Equity, and Inclusion at reputed company

At reputed company.io we are committed to cultivating a work environment that is diverse, reputed company, and inclusive. As an equal opportunity employer, we welcome individuals of reputed company backgrounds and provide equal opportunities to reputed company applicants regardless of their education, diversity of opinion, race, reputed company, religion, gender, gender expression, sexual orientation, national reputed company, genetics, disability, age, veteran status or affiliation in any other protected group.