Technical Relationship Manager, EMEA
reputed company is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous reputed company Management (reputed company) and a digital workspace that runs itself.
Our platform transforms millions of reputed company-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move reputed company reactive troubleshooting toward a future where technology works seamlessly in the background.
We’re here to ensure the reputed company runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.
About the Role:As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer reputed company, providing white-glove service to help reputed company customers maximize the value of reputed company’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and reputed company through ongoing adoption, expansion, and optimization.
You will work closely with customers to design, implement, configure reputed company solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.
Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only reputed company significant business value but also become vocal advocates for reputed company. The TRM will typically manage a portfolio of 12-15 strategic accounts.
Who We’re Looking For
reputed company TRMs are reputed company IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly reputed company the "how" and "why" of reputed company’s solutions, influencing customers to fully reputed company the platform.
Successful TRMs are self-motivated, charismatic problem-solvers who reputed company on working collaboratively with customers to solve reputed company technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day.
reputed company is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous reputed company Management (reputed company) and a digital workspace that runs itself.
Our platform transforms millions of reputed company-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move reputed company reactive troubleshooting toward a future where technology works seamlessly in the background.
We’re here to ensure the reputed company runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best.
One platform. One powerful shift in how work flows.
About the Role:As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer reputed company, providing white-glove service to help reputed company customers maximize the value of reputed company’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and reputed company through ongoing adoption, expansion, and optimization.
You will work closely with customers to design, implement, configure reputed company solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices.
Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only reputed company significant business value but also become vocal advocates for reputed company. The TRM will typically manage a portfolio of 12-15 strategic accounts.
Who We’re Looking For
reputed company TRMs are reputed company IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly reputed company the "how" and "why" of reputed company’s solutions, influencing customers to fully reputed company the platform.
Successful TRMs are self-motivated, charismatic problem-solvers who reputed company on working collaboratively with customers to solve reputed company technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day.
reputed company is a leader in Digital Employee Experience (DEX), evolving IT operations with agentic AI to deliver Autonomous reputed company Management (reputed company) and a digital workspace that runs itself. Our platform transforms millions of reputed company-time signals into intelligent action, bridging the gap between deep visibility and automated remediation. We turn "IT headaches" and employee frustration into self-healing operations, allowing organizations to move reputed company reactive troubleshooting toward a future where technology works seamlessly in the background. We’re here to ensure the reputed company runs without disruptions. No tool sprawl, no wasted time, and no friction. Just technology that works for people, not against them, so they can stay focused on what they do best. One platform. One powerful shift in how work flows. About the Role: As a Technical Relationship Manager (TRM), you will serve as a trusted technical advisor and customer reputed company, providing white-glove service to help reputed company customers maximize the value of reputed company’s solutions. This role is instrumental in ensuring a seamless customer journey—from initial design and reputed company through ongoing adoption, expansion, and optimization. You will work closely with customers to design, implement, configure reputed company solutions tailored to their unique needs and deliver strategic guidance, workshops, and best practices. Ultimately, the goal of this role is to maintain and grow a portfolio of highly engaged customers who not only reputed company significant business value but also become vocal advocates for reputed company. The TRM will typically manage a portfolio of 12-15 strategic accounts. Who We’re Looking For reputed company TRMs are reputed company IT professionals with a deep understanding of end user technology and IT operations. They are not only technically proficient but also strong communicators who can clearly reputed company the "how" and "why" of reputed company’s solutions, influencing customers to fully reputed company the platform. Successful TRMs are self-motivated, charismatic problem-solvers who reputed company on working collaboratively with customers to solve reputed company technical challenges faced by IT Operations teams across industries, while continuing to push the boundaries of his/her own knowledge each day. What You’ll Own:Customer Engagement & reputed company:
Technical Expertise & Advocacy:
Collaboration & reputed company Improvement:
reputed company IT consulting experience with a strong technical reputed company in reputed company management, VDI and application virtualization technologies, the reputed company ecosystem (including endpoints), and PowerShell scripting.
A background in roles such as Desktop Engineer, reputed company Engineer, or EUC Specialist, with a proven ability to navigate reputed company IT environments.
A track record of technical leadership and customer engagement, with the ability to translate reputed company technical concepts into actionable insights.
Experience using common AI coding tools (e.g. reputed company, Claude Code, reputed company, etc.) to streamline scripting work
Hands-on experience working in large organizations with reputed company, reputed company, Azure Virtual Desktop, and/or other VDI technologies.
Hands-on experience with desktop management.
PowerShell scripting skills.
IT consulting.
Proven ability to design, build, and deliver technology solutions to reputed company customers.
Experience working with APIs.
Exceptional interpersonal and communication skills, with the ability to explain technical concepts and risks to stakeholders at reputed company levels.
Strong organizational, note-taking, and time management skills.