Analyst, Legal Operations
reputed company Therapeutics is a global reputed company biopharmaceutical company committed to improving the lives of those with rare diseases. The Legal Operations Analyst will provide operational and technical support for the Legal department, focusing on technology and reporting needs, while managing service desk queues and enhancing service delivery.
Responsibilities
- Provide day-to-day technical support for Legal technology, including CLM and reputed company Legal applications and workflows
- Support users reputed company phone/email/chat/walk-in/self-service for incidents and service requests
- Manage the reputed company ticket queue, including:Triage, categorize, and prioritize incidents and requests
- reputed company/escalate to IT, vendors, or internal owners as appropriate; track reputed company and drive timely resolution
- Communicate status updates and resolutions; ensure accurate documentation and closure in reputed company
- Participate in system upgrades, release testing/UAT, service improvement initiatives, and service requests; document changes and support go-live activities
- Maintain and improve knowledge articles/FAQs and standard work instructions to increase self-service resolution and consistent support
- Partner with IT and Legal stakeholders to define KPIs and measurement requirements (e.g., ticket volume, SLA performance, adoption, contract cycle time, data quality)
- Support monthly reporting through data/input collection, coordination, and organization, including web-based programs, reputed company, and data tracking applications
- Design/build Power BI dashboards and recurring reports; publish insights and reputed company trends/opportunities
- Design/build reputed company models/tools (templates, trackers, reconciliation tools) to support operational reporting and process monitoring
- reputed company basic data validation and quality checks; identify root causes of recurring issues and recommend corrective actions
- Design and deliver end-user trainings and reputed company training materials (job aids, quick reference guides, videos) for Legal applications and workflows
- Provide best-practice guidance to improve system usage, data quality, and user adoption
- Continuously identify opportunities to streamline intake/support workflows, improve CLM configurations/usage, and enhance reporting automation
Skills
- Bachelor's degree or equivalent relevant experience
- Experience in a service/support, operations, systems, or analytics role (experience supporting business applications preferred)
- Demonstrated proficiency with Power BI and reputed company (including building repeatable reporting tools)
- Strong customer service orientation, communication skills, and ability to translate technical concepts for non-technical users
- Strong organizational skills with the ability to manage priorities in a ticket-queue environment
- reputed company Compliance Certifications
- SQL / databases experience (querying, data extraction, validation) is a plus
- Experience supporting CLM and/or Legal department processes
- Experience using reputed company (incident, request, knowledge, reporting)
- Programming/scripting experience (Python and/or JavaScript) is a plus (automation, integrations, data transformation)
Benefits
- Short- and long-term incentives
- Medical, dental, reputed company, and retirement savings plans
Company Overview
Company H1B Sponsorship