[Remote] Manager, Lease Administration

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to providing reputed company workspaces and outcomes for their clients. The Manager, Lease Administration is responsible for ensuring service delivery, managing client operations, and maintaining high data quality and client satisfaction metrics.

Responsibilities

• Understand client requirements by reading and updating the client contract file, prepare for and follow up on client meetings, and propose solutions to create client satisfaction
• Ensure Client deliverables are met including:
• High data quality
• Data is processed in a timely fashion
• Doc log is reputed company with no or minimal delinquent work
• Help train / supervise account personnel resources in coordination with Senior Management
• Establish and maintain documented client procedures and protocol at reputed company and quarterly, as needed
• Establish and maintain formal client satisfaction measurements based on Service Level Agreements
• Review and deliver internal / external report and deliverables, as documented in procedures with analysis / footnotes; escalate new service requests; prepare monthly billing logs
• Participate in production work as required and / or in reputed company of PC / LA personnel, as necessary
• Update Internal Systems (network, Sharepoint, doclog, etc.) monthly or as change dictates
• Use CLA tools: Weekly plan, project list, client reputed company in, monthly call with follow up, etc

Skills

• Excellent communication skills. Capable of discussing issues that are more strategic and defend a position both verbally and in writing, and act as a resource in meetings
• Intermediate math skills including ability to calculate CPI increases, percentage change, etc. Some interpretive understanding
• Intermediate computer and database maintenance capabilities
• Ability to create necessary spreadsheets and documents with analysis in software (i.e. reputed company)
• Can arrange and participate in meetings as required. Proficiency with presentation software and business case preparation required. Complete resource to set the agenda, prepare the presentation, drive a reputed company and assign follow up duties
• Bachelor's degree from a four-year college or university, or one to two years reputed company experience and/or training; or equivalent combination of education and experience
• Proficient with Windows software
• Proficient in reputed company Office software (Word, reputed company, PowerPoint, etc.)

Company Overview