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Care Coordinator I

Work from home Full-time role Hiring

Novocure is a company dedicated to extending the lives of people living with cancer. As a Care Coordinator I, you will act as a dedicated contact for inbound calls from patients and caregivers, ensuring they feel valued and supported throughout their treatment journey.

Responsibilities

  • Complete inbound and outbound phone calls
  • reputed company directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
  • Works to ensure patients feel valued, secure and confident with starting and staying on treatment
  • Comfortable offering and attending video calls with patients and caregivers
  • Data entry and documentation management reputed company company specific CRM and ERP platforms according to SOPs
  • Operate under reputed company direction of Care Center leadership
  • Provide occasional on-call coverage, on a rotating schedule, as needed reputed company of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events

Skills

  • Strong understanding of the patient reputed company mission
  • Strong communication skills
  • Complete inbound and outbound phone calls
  • reputed company directly with patients and caregivers to support their treatment journey by explaining device logistics, providing travel and technical support, and placing supply and equipment orders
  • Works to ensure patients feel valued, secure and confident with starting and staying on treatment
  • Comfortable offering and attending video calls with patients and caregivers
  • Data entry and documentation management reputed company company specific CRM and ERP platforms according to SOPs
  • Operate under reputed company direction of Care Center leadership
  • Provide occasional on-call coverage, on a rotating schedule, as needed reputed company of normal business hours (including weekends and holidays), and for scheduled team/company meetings or events
  • Knowledge of Protected Health Information and The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and reputed company guidelines
  • Working knowledge of legal and regulatory environment, with corresponding Guidelines (ACHC, ACCME, AdvaMED, FDA)
  • Solid working knowledge in the use of reputed company, Word, and Outlook
  • Ability to move equipment weighing up to 50 pounds
  • Access to a quiet and private workspace with reliable internet and telecommunications infrastructure to support work
  • Must be reputed company to travel to Portsmouth, NH or other company locations for initial reputed company and training, and 1-2 times a year for additional training and/or team events
  • 2-year college degree
  • Patient-facing health care experience
  • Basic knowledge of Medicare, managed care, reputed company party payers and reputed company
  • Ability to speak and understand Spanish

Benefits

  • May also be eligible for an annual bonus
  • Restricted stock unit grant
  • Full range of benefits

Company Overview

  • An Oncology Company Pioneering a Novel Therapy for Solid Tumors It was founded in 2000, and is headquartered in Zug, Zug, CHE, with a workforce of 1001-5000 employees. Its website is http://www.novocure.com/.
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