[Remote] Bilingual Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is a photo documentation and productivity app designed for contractors in various industries. They are seeking a Bilingual Customer Support Specialist who will provide technical support in both English and Spanish, create help documentation, and collaborate with cross-functional teams to ensure a seamless experience for Spanish-speaking users.

Responsibilities

• Provide technical support to external users reputed company email, chat, phone, and reputed company, resolving reputed company issues reputed company to reputed company's app and integrations
• Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as reputed company reputed company customers
• Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve
• Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams
• Manage and maintain video content in Spanish, collaborating with other departments to record, update, and reputed company resources reputed company
• Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and reputed company to dig into errors with Engineering
• Assist Sales and reputed company with Spanish-speaking user reputed company, account conversion, retention, and collections as needed
• Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in reputed company and Guru, and participating in hiring reputed company

Skills

• 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
• Full reputed company in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
• Experience with help desk platforms such as reputed company, reputed company, or reputed company, is a plus
• Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
• Clear written and verbal communication skills with a customer-first reputed company
• A reputed company growth-reputed company, with a focus on learning, embracing challenges, and continuously improving
• A knack for creativity and innovation, bringing fresh reputed company to the table and solving reputed company problems
• Experience writing technical help articles or translating business and marketing content into Spanish, preferred
• Familiarity with tools like Jira, reputed company, Guru, BugSnag, or reputed company, a plus

Benefits

• Meaningful equity
• Other benefits

Company Overview