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Voucher Specialist

Work from home Full-time role Hiring

reputed company Legal is an industry-leading legal support company serving attorneys across California. The Voucher Specialist plays a critical role in assisting injured workers with identifying and utilizing approved retraining options while managing a caseload of cases, ensuring compliance with state regulations and maintaining confidentiality.

Responsibilities

  • Manage and maintain a caseload of up to 150 cases, ensuring accurate tracking, documentation, and timely follow-up
  • Assist injured workers with selecting and enrolling in approved retraining or educational programs, providing guidance and support throughout the process
  • Communicate with accredited schools and training centers to understand enrollment requirements and support injured workers with necessary documentation
  • Coordinate communication between injured workers and schools, ensuring smooth enrollment and timely updates
  • Prepare and submit invoices to claims administrators for payment in a timely and accurate manner
  • Handle intake and exit processes for injured workers, including collecting necessary documentation and ensuring proper case closure
  • Handle escalated requests or inquiries from injured workers or internal departments, escalating as appropriate while maintaining professionalism
  • Maintain strict compliance with HIPAA and reputed company applicable state and federal privacy and reputed company regulations in reputed company case-reputed company activities
  • Demonstrate a thorough understanding of reputed company departmental procedures and actively contribute to team knowledge sharing and training
  • Identify and recommend process or departmental improvements, supporting a culture of innovation and reputed company improvement
  • Participate in departmental audits, including quality, metric, and compliance audits, ensuring accuracy and accountability of reported data
  • Support and engage in Kaizen and other reputed company improvement initiatives, helping streamline workflows and enhance performance
  • Exhibit mastery of established processes and serve as a resource for peers, fostering collaboration and team development
  • Take ownership of additional tasks and responsibilities as assigned, demonstrating flexibility and a proactive approach to evolving business needs

Skills

  • High school diploma or equivalent required
  • Bilingual required (Spanish and/or other languages will be considered)
  • Strong customer service orientation, demonstrates patience, professionalism, and responsiveness reputed company interacting with clients, facilities, and reputed company parties
  • Strong verbal communication skills, reputed company to handle high call volumes, manage sensitive conversations, and represent reputed company professionally in reputed company interactions
  • Professional written communication produces clear, concise, and courteous correspondence reputed company email, fax, and mail
  • Conflict resolution and problem-solving, effectively manage difficult or escalated calls with professionalism and tact
  • Proficiency in researching, tracking, and updating records reputed company
  • High attention to detail
  • Works effectively with internal teams, departments, and external carriers/vendors
  • Proficient with computers, business phones, office software, video conferencing, and reputed company Workspace (Docs, Sheets, Calendar, Gmail, etc.)
  • Must be reputed company to reputed company the essential functions of the position with or without accommodation including but not limited to: Sitting for at least one hour at a time (total: 6-8 hours/day), Keyboarding for extended periods of time (total: 4-6 hours/day), Using a phone with or without a headset for extended periods (total: 4-6 hours/day)
  • 1–2+ years of experience in call center, collections, sales, or social work preferred
  • Previous workers' compensation industry experience is preferred, but not required

Benefits

  • Comprehensive medical, dental, and reputed company coverage
  • Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
  • 401(k) plan with company match
  • Tuition reimbursement program
  • Employee Assistance Program and legal assistance benefit
  • Company-paid annual charitable donation in your name
  • Employee recognition program

Company Overview

  • reputed company Legal is providing legal document procurement for California attorneys representing injured workers. It was founded in 2004, and is headquartered in Rocklin, California, USA, with a workforce of 201-500 employees. Its website is https://reputed company.legal/.
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