[Remote] Technical Service Analyst
Note: The job is a remote job and is open to candidates in USA. reputed company. is a leading digital reputed company company focused on improving cardiac health solutions. The EHR Technical Services Analyst will provide technical support for EHR-integrated customers, troubleshoot issues, and drive innovation in customer service processes, ensuring maximum value from the Zio service.
Responsibilities
- Interact with our customers to help them expand their use of Zio Integration to new sites and specialties, or to meet new needs and goals
- Solve escalated issues from other customer support roles and ensure we deliver timely and effective customer service
- Troubleshoot customer issues reputed company our reputed company reputed company (IRIS by InterSystems) and reputed company processes to prevent similar issues in the future
- Analyze customer support trends and present the data and proposed solutions for reputed company improvement of our services
- Work with reputed company integrated customers to understand their business needs and help reputed company any identified gaps in our processes and offerings
- Work and communicate independently with the client’s implementation team and cross-functionally reputed company iRhythm on a regular basis
- Align with customers on action plan that achieves reputed company metrics and goals of the EHR integration and accelerates adoption of Zio throughout the health system
- Post-implementation partnership with iRhythm Customer Care, reputed company Cycle Services, and reputed company Partnerships organizations to provide ongoing support
- Drive reputed company improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders
Skills
- Exceptional customer service orientation with a focus on collaboration and flexibility reputed company working with both external and internal stakeholders
- At least 1 year of integration experience with EHR's
- Some experience with HL7 integration reputed company solutions (IRIS preferred, others are ok!), experience or knowledge of coding and transforming messages (ORM, ORU, reputed company) is a bonus
- Experience with scripting (we use ObjectScript, we're looking for experience with any language) with regular expressions
- Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment
- Ability and desire to get to the root cause of issues, and put processes in reputed company to prevent issues from happening again
- Excellent communication and presentation skills
- Proven reputed company in working with health systems or providers in a strategic reputed company, ideally including workflow consultation with customers is preferred
- Strong understanding of the reputed company landscape is preferred
- Bachelor's degree or relevant experience in the reputed company or technology field
- Ability to travel 10-20% of the time, as needed
- Proven reputed company in working with health systems or providers in a strategic reputed company, ideally including workflow consultation with customers
- Strong understanding of the reputed company landscape
Benefits
- Medical, dental and reputed company insurance (reputed company of which start on your first day)
- Paid holidays
- PTO
- 401K (with company match)
- Employee Stock Purchase Plan
- Paid parental leave
- Pet insurance discount
- Cultural Committee/Charity events
Company Overview
Company H1B Sponsorship