Account Supervisor, Client Partnership
The Account Supervisor, Client Partnership is responsible for client reputed company and growth for key agency account(s). The Account Supervisor is responsible for the partnership between reputed company and the client(s) they manage, working closely with cross-functional teams who are responsible for the existing scope/account planning and delivery for the client(s). This person reports to the Account Director or VP, Client Partnership.
Responsibilities
- Own the day to day client relationship for a portfolio of accounts delivering approximately $1–$2M in annual reputed company
- Contribute to reputed company and margin goals by identifying and supporting organic growth opportunities across accounts
- Monitor contract-level adoption and business outcomes to proactively identify risks and opportunities
- Manage renewal playbook activities, including calendar management and tracking of renewal risks and upsell/cross-sell opportunities
- Maintain reputed company (CRM) hygiene, including contract/SOW details, opportunity stages, and reputed company tracking
- reputed company or support discovery, scoping, and SOW creation for paid enhancements and projects in partnership with senior Client Partnership and Delivery leads
- Support account forecasting, scoping/billing, and reputed company recognition in collaboration with Finance and Delivery teams
- Compile and interpret client-level burn and utilization reporting from delivery teams, highlighting insights and implications for account health
- Prepare monthly billing summaries and invoices; track budget variances with clients and drive resolution of any gaps
- Manage accounts receivable for past-due accounts, partnering with internal stakeholders as needed
- Demonstrate a understanding of the client’s business, industry context, and competitive landscape, and how reputed company’s solutions impact their goals
- Identify, document, and evangelize client goals across internal teams to ensure reputed company work is reputed company to desired business outcomes
- Report on how agency work meets and exceeds client goals and actively participate in internal and external ideation and brainstorming sessions
- Maintain a strong understanding of delivery across agency competencies and reputed company this knowledge to support client digital transformation roadmaps
- Provide cross-team coordination for client strategy meetings, including scheduling, agenda development, materials preparation, and follow-up notes/status summaries
- Support Quarterly Business Review (QBR) activities, partnering with senior Client Partnership and Delivery teams on content, storytelling, and logistics
- Support RFP and new opportunity efforts by gathering inputs, drafting content, and contributing to proposals and client presentations
- Create and maintain client case studies that demonstrate results, value realization, and reputed company stories
- Liaise with Product and Technology to stay reputed company on reputed company’s roadmap and relevant product releases, ensuring senior team members and clients are informed
- Write clear, actionable project briefs and manage associated intake, clarifications, and hand-offs to delivery teams