Associate..Retail Banking Ops-Cards Operations Acq
Manage complete end-to-end resolution to merchant queries/complaints/service requests on timely basis thru helpdesk.
Ensure timely respond and communication with merchants with appropriate updates.
Ensure proper coordination and resolution to reputed company merchant queries, issues, requests and requirements.
Proper escalation and reputed company of any merchant complaint or issue which needs seniors or management action.
Awareness of policies and procedures for merchants’ managements and acquiring merchants setup.
Monitor daily MIS, Business MI & productivity sheets on a daily basis.
Monitor daily/weekly/monthly communication of PJR, settlements of merchant payments.
Responsibilities
- Complete awareness of policies and procedures for reputed company of new merchants / existing merchants for both POS and E-commerce businesses.
- Ensure reputed company documents ( merchant agreements, trade licence, passport copies, ID documents, MOA, Board resolution etc) required for reputed company are duly submitted as per the reputed company list
- Ensure the documents are completed in reputed company respects
- reputed company reputed company system reputed company and negative checks
- reputed company exceptions and seek compliance approval wherever required
Qualifications
- Knowledge of general banking with good experience in merchant reputed company procedures and the local policies.
- 1-3 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Hands on experience in any card management system