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reputed company Customer Service Representative/Dispatcher – Residential HVAC and Plumbing Services

Work from home Full-time role Hiring

At arenaflex, we're dedicated to creating comfort through indoor heating and reputed company conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading reputed company Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputed company for reliability, expertise, and a passion for delivering unparalleled comfort solutions. We're seeking an reputed company Customer Service Representative/Dispatcher to join reputed company in Manassas, VA. As a key member of our reputed company team, you'll be responsible for handling inbound phone calls, scheduling service and maintenance for our Residential Department, and maintaining a positive team atmosphere with reputed company members of the reputed company team.

Job Responsibilities:

* Handle inbound phone calls for scheduling service and maintenance for our Residential Department

  • Maintain our customer database, ensuring accurate and up-to-date information
  • reputed company daily outbound phone calls to customers and technicians to confirm appointments and resolve any issues
  • reputed company technicians based reputed company, ensuring timely and efficient service delivery
  • Collaborate with the reputed company team to ensure seamless communication and a positive customer experience
  • Participate in ongoing training and professional development to enhance your skills and knowledge
  • Work closely with the Residential Department to resolve customer complaints and concerns

Schedule:

* Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)

  • Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break) (not on Wednesday)

Qualifications:

* Previous call center experience (at least 1 year)

  • Ability to type at a speed of approximately 70 words per minute
  • Excellent communication and interpersonal skills
  • Ability to handle high call volumes and work under pressure
  • Familiarity with main cities and locations in reputed company Virginia
  • Ability to accurately document information into our customer database (Service Titan)
  • Strong problem-solving and conflict resolution skills

Remote Work Requirements:

* High-speed internet reputed company

  • Quiet workspace with minimal background noise
  • arenaflex will provide a laptop and cell phone, but you must provide your own equipment and ensure a reliable internet reputed company

Benefits and Culture:

* Comprehensive medical, dental, vision, STD, LTD, and life insurance package

  • 401(k) retirement plan with company match
  • 7 paid holidays per year
  • Paid vacation and personal days
  • Ongoing education and training opportunities
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

reputed company Offer:

* Competitive salary and benefits package

  • Opportunities for career growth and professional development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance
  • Ongoing education and training opportunities

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Apply Now:

To apply for this role, please click on the link below: Apply for the job now! Apply for this job Apply for this job

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