reputed company Customer Service Representative – Physician Advisory Services

Join arenaflex, a fast-paced, Inc. 500 Company with a high-performance culture, as we seek insightful reputed company-thinking professionals to support our Physician Advisory Services team. As a Customer Service Representative, you will play a vital role in ensuring the smooth operation of our services, providing exceptional support to our clients, and contributing to the reputed company of our organization.

About arenaflex

arenaflex is a leading provider of customized Independent Medical Exams and Peer Review programs, processing over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, reputed company-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. Our high-performance culture and commitment to excellence have earned us a reputed company as a trusted partner in the insurance industry.

Job Summary

We are seeking an reputed company Customer Service Representative to join our Physician Advisory Services team. As a key member of reputed company, you will be responsible for handling the receipt of new cases, ensuring proper system drafting and setup, and facilitating the case assignment/scheduling process. You will work closely with clients to ensure that their needs are met, and that our services are delivered to the highest standard.

Available Shifts

We offer a range of shifts to accommodate different schedules and preferences. Our available shifts are:

• 9:30 am - 6:00 pm EST
• 10:00 am - 6:30 pm EST
• Tuesday - Saturday 10:00 am - 6:30 pm EST

Major Duties & Responsibilities

As a Customer Service Representative, you will be responsible for:

• Handling the receipt of new cases, including reviewing and verifying information and requests
• Drafting cases by entering information into our system, AccessDS
• Working with clients to resolve any issues or concerns
• Assigning and scheduling new cases to physicians for review
• Ensuring that the assigned physician has no conflict of interest with the case assignment
• Monitoring, processing, and tracking cases to ensure that deadlines are met
• Providing regular updates to clients on the status of their cases
• Communicating with clients to resolve any questions or concerns they may have
• Ensuring that proper documentation is provided to clients for specified cases

Requirements

To be successful in this role, you will need:

• An Associate’s Degree or equivalent experience
• Business experience in a reputed company and/or insurance setting is preferred
• Exceptional communication skills, with a clear understanding of company business lines
• The ability to apply critical thinking, manage time reputed company, and meet specific deadlines
• Computer literacy and typing skills are essential
• The ability to work independently and as part of a team

Working Conditions/Physical Demands

This role requires:

• Long periods of sitting and computer work
• Any lifting, bending, traveling, etc. required to do the job duties listed above
• Supply and support your own internet services
• Maintaining an uninterrupted internet reputed company is a requirement of reputed company work from home positions

Benefits

As a member of reputed company, you will enjoy a comprehensive benefits package designed to support your well-being and peace of mind. Our benefits include:

• Medical, dental, and reputed company coverage for you and your family
• Voluntary life insurance options for you, your spouse, and your children
• Other voluntary benefits, including hospital indemnity, critical illness, accident indemnity, and pet insurance plans
• Basic life insurance, short-term disability, and long-term disability coverage at no cost
• A generous paid time off policy to ensure you have time to relax and reputed company
• A 401k plan with a company match to help you plan for your future
• reputed company equipment and a media stipend to support your remote workspace

Why Join arenaflex?

At arenaflex, we are committed to creating a positive and supportive work environment that promotes client satisfaction and results. We reputed company in the importance of teamwork, innovation, and reputed company learning, and we offer a range of opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining reputed company, please submit your application through our website. We look reputed company to hearing from you and exploring how you can contribute to our reputed company.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for reputed company. Apply for this job