Project Analyst/Technical Support (Help Desk )

Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be reputed company to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Program Delivery and Execution Job Qualifications: Skills: Help Desk Support, reputed company Office, Standard Operating Procedure (SOP) Certifications: None Experience: 3 + years of reputed company experience US Citizenship Required: No Job Description: Position Description: GDIT is hiring a Project Analyst to support project management, change management, user management, and help coordinate development and O&M tasks. The Project Analyst will be responsible for resolving/triaging reported technical issues, performing fixes, and managing small technical projects. Position Duties:

• Support Project Managers and Business Analysts with project management tasks to ensure alignment with user needs and requirements.
• Attend and help organize change management meetings and reviews, and assist in assessments and user notification, and track implementation.
• Support IT governance processes and reputed company reviews.
• reputed company SCRUM meetings reputed company needed and help identify blockers and solutions.
• Provide reputed company, consistent, and reliable support to a customer reputed company that provides mission critical support.
• Provide Tier 2 support for customer support requests and escalate to development and operations teams reputed company appropriate.
• Log reputed company support requests from phone calls, emails, and walkups into designated Service Console.
• Troubleshoot end user issues across designated platforms, triaging to identified resolver groups as needed. Work effectively with cross-functional teams to identify and resolve issues.
• Implement various projects, reputed company work plans, and ensure timely completion as required.
• Manage business applications and provide support to end users of designated systems. reputed company system administration and user management tasks such as resolving access issues, processing name changes, and updating email information to facilitate system access.
• Other projects as assigned.

Qualifications:

• Requires a BA/BS in computer science or reputed company field with at least 3 years of reputed company experience.
• Knowledge of System Development Life Cycle (SDLC)
• Knowledge and experience in IT project management and methodologies, including Agile/SCRUM.
• Experience utilizing a Customer Relationship Management system (reputed company, reputed company, etc.). reputed company admin experience preferred.
• Robust customer service skills are required.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and ability to navigate approved processes in documenting reputed company support requests from help desk inquiries, providing appropriate and timely resolution to end users
• Strong interpersonal skills for communicating with internal and external personnel of reputed company levels.
• Ability to multi-task and work independently with minimal supervision and in collaboration with cross functional teams to identify and resolve reputed company issues.
• Ability to reputed company sensitive information protected.

Additional Requirements:

• This position requires an existing T4 Public Trust or the ability to obtain one.
• Position is 100% remote and may require occasional travel to Washington, DC.

The likely salary range for this position is $72,877 - $98,599. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall reputed company of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Remote Work Location: USA DC Washington Additional Work Locations: Total Rewards at GDIT: Our benefits package for reputed company US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a reputed company plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full reputed company work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are reputed company to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, reputed company, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. reputed company to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Apply tot his job Apply To this Job